If youve done all of this and you still have not received your refund yet, please contact us at [emailprotected]. If for any reason you are not completely satisfied with your purchase, simply return it within 30 days* of purchase and we will gladly give you a refund (details below). The light ring on the end of your handle will gently remind you to ease off the pressure or scrubbing motion.Prestige travel case with USB for go-anywhere styleThe elegant and compact travel case can be slipped into any bag for carefree convenience while away from home. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Online / In-Store / Any Price / Anywhere (Except On-sale Items). Scan the code to downloadthe Kohls App today. You have the following options: In-store Purchases are exempt from the online returns policy please contact customer care if you wish to return your in-store purchase. If the item wasnt marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Please do not send your purchase back to the manufacturer. Did you know: brush heads become less effective after 3 months of use? A $50 service fee will also apply.Please note that Big Apple Buddy is unable to provide store receipts to customers. Philips Sonicare 9900 Prestige with SenseIQ technology is our most advanced electric toothbrush. While you brush, up to 31,000 brush strokes per minute and dynamic fluid action help clean even hard-to-reach areas, leaving your mouth feeling exceptionally fresh and clean. Although the handle is water resistant, the manual supplied does not specifically state that you can or you cannot. Of course any advertising errors or misprints also do not apply. The battery lasts up to 120 minutes, which if used on the standard daily clean mode is 30 days based on 2 cleans per day. A $50 service fee will also apply.Please note that Big Apple Buddy is unable to provide store receipts to customers. If you have a need to exchange a product because it is defective or in favor of a different product, you can also bring it back within 7 days* of purchase and we'll exchange it for you. The travel case holds 1 brush head and handle. Some of the best customer service I've had! All Rights Reserved. Adapts to you in real time when you brush too hard. Sonicare 9900 Prestige with SenseIQ technology is our most advanced power toothbrush. We will verify that the product is in-stock and available for sale from the competitor, and meets the conditions as described below, and get back to you shortly with a coupon code which will allow you to complete your transaction on-line at the lower price. It features a rechargeable battery and a handy charging stand so it's always powered up and ready to use. It enhances our proven sonic technology with intelligence, sensing and adapting for holistic care so you always get it right. If you would like to get an estimate of these charges, please contact us at support@bigapplebuddy.com. Brush away plaque with sonic technology our benchmark in effective and gentle cleaning. sonicare diamondclean Sensor technology senses, adapts and cares for your teeth, Removes up to 20X more plaque than a manual toothbrush, Up to 15X healthier gums in 6 weeks vs. A manual toothbrush, Seamless one-touch control with touch-interface design, Sleek and compact with premium faux leather travel case with USB charging. Prices, promotions, styles and availability may vary by store & online. A rechargeable lithium-ion battery built-in. Late or missing refunds (if applicable) If you havent received a refund yet, first check your bank account again. bvseo-msg: Configuration error - pageURI contains invalid characters, correct or encode URI. And longer bristles clean deep for gums that are up to 15x healthier in just two weeks**. Please note that you would need to ship the item back to the U.S. at your own expense and pay for any shipping and store-related charges. Our BrushSync feature can remind you when it's almost time for a replacement.Personalized guidance from the Philips Sonicare appThe Philips Sonicare app is powered by artificial intelligence and works in perfect harmony with the toothbrush. Philips Sonicare 9900 Prestige with SenseIQ technology is our most advanced electric toothbrush. We currently offer shipping to over 100 countries worldwide.How it works: If your product includes a manufacturer's warranty, Big Apple Buddy can help you process the warranty claim on your behalf. Achieved around 4 weeks in hands-on testing. Get updated with all the deals through out the year on subscribing. Exact battery percentage (%) available within the app. All that without ever switching brush heads. Please bring your product along with all packaging, accessories and your original sales receipt to Bass Electronics. Two year warranty. Actual delivery times may vary. No replacement will be issued on the unidentified return once it has been disposed. Return period starts from date of delivery. Delivery times are based on the estimates provided by FedEx/DHL. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. See our price match guarantee. $20 rebate by mail. Big Apple Buddy offers fast and reliable international shipping with FedEx and DHL. Can't get it in your country? A flashing white LED and three beeps mean a low battery. For your own protection, you may wish to send your return via insured parcel post or courier. Earnings Disclosure & Privacy Policy, Philips Sonicare DiamondClean Smart Review, Learn more about Sonicare electric toothbrush cleaning modes, You can find out more about Philips Sonicare brush heads here, Find out more about the Sonicare warranty, Timer and pacer encourage brushing for the recommended time, Visible pressure sensor alerts you when you are brushing with too much force, BrushSync technology reminds you when to replace your brush head, Bluetooth & AI technology works well Sonicare have simplified the user experience, Stylish and compact travel case you can even charge the toothbrush whilst inside, There is no place to store the detachable USB cable for the travel case, 1 x Sonicare 9900 Prestige power toothbrush, 1 x A3 Premium All-in-One brush head (with plastic cover), Frosted plastic frame known as the puck (sits on top of power base for a more secure hold of the handle and premium look), Real-time tracking of the brush head position, Yellow teeth are the ones you have not brushed, White teeth are the ones you have brushed, Purple teeth are the ones you have brushed with too much pressure, White teeth are the ones you have brushed without applying too much pressure, Gold teeth are the ones you have scrubbed, White teeth are the ones you have not scrubbed, Key info about brush you have connected including the ability to update it, Key info about the brush head(s) connected the brush handle, You can add 3 in total, not 3 of each. We dont guarantee that we will receive your returned item. It is your sole responsibility to ensure that any products, services or information obtained from HKTVmall meet your specific requirements. The typical selling price is usually 20% less than retail. Next contact your bank. 2022 Kohls, Inc. KOHLS and Kohls brand names are trademarks owned by KIN, Inc. All rights reserved. The intelligence of SenseIQ takes the guesswork out of brushing modes, so you can experience effortless care and better brushing over time.All-in-One brush head for complete careClean without compromise with the A3 Premium All-in-One brush head. All Rights Reserved. All items are purchased from official retailers to ensure authenticity. View the Sonicare rebate here. For a more accurate assessment, we recommend contacting your local customs authority. Phillis was very prompt and helpful, updating me via emails all the way from quote to delivery to Singapore. While you clean, Philips Sonicare 9900 Prestige uses sensors to detect the pressure you apply, cleaning motion and coverage up to 100 times per second. I tried it from South Africa and thanks to Phillis Chan and her team, I enjoyed the purchasing process just as much as the product I purchased. If you need to exchange it for the same item, send us an email at [emailprotected] and send your item to: Bass electronics 2400 finch ave. west, Unit 1, Toronto ON m9m 2c8, Canada. Phillis and her team were so prompt (email replies within hours) professional, and most importantly I received exactly what I ordered, exactly when they said I would..with a personalized note inside my package from Phillis. Tap the mode box. But you can return the order once you have received it, either at our retail location, or by requesting return instructions with the shipping cost at your expense. And with the free Philips Sonicare app, you can experience tailormade guidance and personalized recommendations to take your brushing to the next level. The brush then adapts automatically in real time for advanced teeth and gum care. This item is sourced from Best Buy. You may be required to pay customs charges / import taxes once the parcel arrives in your country. Offer valid on purchases made July 3rd - July 17th, 2021. However, you are able to earn and redeem Kohls Cash and Kohl's Rewards on this product. The display shows battery charge in 10% increments. Perfect for admiring your toothbrush's crisp, modern design.Sleek and compact designThe Sonicare 9900 Prestige experience is about big technology delivered with style and compactness. Do not submerge it in water. The travel case allows the toothbrush to be charged inside. We, HKTVmall, do not accept responsibility for any claim, loss or damage, howsoever caused (including through omission or negligence), which you may directly or indirectly suffer in connection with the purchase of any products, services or vouchers through HKTVmall, nor do we accept any responsibility for any such claim, loss or damage arising out of your use of or reliance on information contained on or accessed through HKTVmall. The durable case is wrapped in soft-touch vegan-friendly leather. What you need to return your online purchase in-store: Bring your receipt and valid photo ID. Regular returns will be refunded using the original method of payment. Big Apple Buddy only sources from official retailers to ensure your item is genuine and authentic. To be Delivered by Donki Electric Home the package includes free delivery to Hong Kong, Kowloon and New Territories, installation is not included (in addition, Stairway fee is $60 per floor, Tung Chung and Ma Wan plus $40; Discovery Bay plus $250), For other areas and village houses, please consult the merchant for additional quotes. 20% Price Beat Guarantee*. See how a store is chosen for you. To be Delivered by HKTV the actual delivery time depends on the products ordered and the shipping time of the particular merchants. If the item details above arent accurate or complete, we want to know about it. A flashing white LED means a medium battery. The Prestige 9900 has 5 cleaning modes, although only Clean mode is available by default. When it is time to charge the toothbrush, simply place it on the charging base. Get a deeper clean with the Philips Sonicare 9900 Prestige Rechargeable Electric Toothbrush with SenseIQ. Please enter your email below to receive an update once the item is back in stock! Before you buy, if you see alower price from any authorizedCanadian dealer for any model,either online, in-store, or in print, we willbeat that price by 20% of the difference. The sensors also keep an eye on how long and how often you brush.Adapts to you in real time when you brush too hardMost of us apply too much pressure during brushing. Your local customs authority will bill you for these charges once the parcel is in transit. Easy charging with the minimalist stand and base. The toothbrush is 18 mm shorter than DiamondClean and features premium materials to make this luxurious device easy on the eye, and pleasant to the touch.CompatibilityAndroid compatibilityAndroid OS 8.0 or aboveiOS compatibilityiPhones on iOS 13.0 or aboveItems includedBrush heads1 A3 Premium All-in-OneHandle1 Sonicare 9900 PrestigePrestige USB charging case1Charger base1USB cable1Design and finishingColorPink / Midnight Blue / Champagne GoldConnectivityBluetooth wireless technologyConnected brushing appEase of useBattery indicatorIlluminated icon indicatorHandleSleek and compact designSeamless touch controlHandle compatibilityEasy click-on brush headsTravel caseElegant, compact charging caseVegan-friendly leatherBrushSync Replacement ReminderReminder icon lights upto always ensure best resultsSenseIQ technologyPressure sensorAlerts when brushing too hardPosition sensorTracks brushing coveragefor each brushing sessionScrubbing sensorGuides to reduce scrubbing3D mouth mapHighlights missing areasAdaptive intensityAdjusts intensity levelwhen too much pressure appliedArtificial IntelligenceDetects and syncs brushingPowerPower supply110-220VCleaning performanceHealth benefitsUp to 15x healthier gums**PerformanceRemoves up to 20x more plaque*SpeedUp to 62000 brush movement/minTimerBrushPacer and SmarTimerWhitening benefitsUp to 100% less stains***Pressure feedbackRing lights up in purpleVibrates handle to alert userScrubbing feedbackRing lights up in amberVibrates handle to alert userOption to turn on/off in appTechnical specificationsBatteryRechargeableOperating time (full to empty)2+ weeks****Battery typeLithium IONServiceWarranty2-year limited warrantySonicare App with A.I.Real time guidancePersonalized recommendationsDay/month/year progress reportCustomizable modesCleanWhite+Gum healthDeep CleanSensitive*vs. a manual toothbrush** vs. a manual toothbrush in 6 weeks*** in lab test vs. a manual toothbrush**** based on two periods of two-minute brushings per day on standard mode. Retail Store Purchase: If you are making a purchase at our retail stores, please show us a copy of the competitors advertisement with the lower price. Then contact your credit card company, it may take some time before your refund is officially posted. Washer & Refrigerator & Air Conditioner , All Washer & Refrigerator & Air Conditioner, Video Recorder & Recording Equipment , Toaster & Waffle Maker & Fruit Dryer , Vacuum Cleaner & Electric Mop & Cleaning Robot , All Vacuum Cleaner & Electric Mop & Cleaning Robot, Other Small Home Appliances & Accessories , All Other Small Home Appliances & Accessories, Dehumidifier Cabinet & Electronic Watch Box , All Health & Personal Care Appliances, Thermometer & Blood Pressure & Glucose Meter , Infrared Light Therapy & Snore Stopper , The product will be delivered by HKTVmall. When you see a check mark on the update screen, your mode has been successfully changed. Intelligently designed with SenseIQ technology, it learns your brushing style and adapts to it to deliver an incredibly thorough clean. Ownership over 3 years to be in the range of $0.39 per day. We help you purchase items from the U.S. that you can't get in your own country. It then adapts the intensity if you push too hard. A brush that learns and adapts to how you brush, for your most complete clean yet. If you receive a refund, the cost of return shipping will be deducted from your refund. We've partnered with FedEx and DHL to offer fast and reliable shipping to over 100 countries worldwide. You might not notice when you brush too hard or start scrubbing, but your toothbrush will. This product is not eligible for coupons. sonicare If you cant find your receipt or original method of payment, return is not applicable. The merchant is responsible for the sale and for dealing with any claims or any other issues arising out of or in connection with the contract between you and the merchant.