mmm, nothing comes to mind really, it was a really great hotel, definitely worth the money. Easy to get around. for only one night, wish i had stay a little longer but everything was all set. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. We all paid for the same package, 3 couples got Ocean Front Rooms and the other 2 Ocean view only and was so so. Food was even better this time. Entertainment team, activities, food 5 stars. We are coming back to Iberostar Rose Hall Beach in 2017. By the end of our stay, we realized that it's best for adults only. Additional sorting options might be available (by type of traveler, by score, etc). Rooms need renovations, musty smelling and noticed mold on mattress on last day. Some minor inconveniences wouldn't stop us from staying again. Lucky if there were more than 5 people on any giving night in the Bar While we were there. We had no complaints from 2018, but they have outdone themselves during our 2020 trip. I asked the receptionist to give me a room that was close to everything. Many others was complaining about the same thing, which other hotels give such an option. They weren't all open each day only 1 every few days. People. the food at the buffet was better than any other place we have stayed. We had brought upwards of 60 people to your resort and you better believe we will all be spreading this word about the despicable customer service we have received. The staff and the food was amazing 5 DAYS was too short :). Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. The hotel itself was gorgeous, and the restaurants were phenomenal. Weather. Food, Staff, Beach, Cleanliness. Buffet had good food selection, activities staff (all the ladies) were amazing. The room and grounds were clean, the food selection was good and pretty tasty. From the moment we board the bus to the time we leave our experience each time has been wonderful. The pictures do no show how nice it is. Perfect service, nice people, very clean. Great food, entertainment,quality of towels, products etc. The staff all around the property was very helpful and very friendly. We approached a second member of staff who was equally rude. We had a great time, but there were a few irks. The Food was the best I have had in years (first trip to Jamaica). My kids especially loved Macaroni, and he knew my kids by name. Beds were uncomfortable and pillows lumpy. iberostar Stayed here seven years ago, same group of 10 people. if the writer is claiming to be someone else). Mini fridge restocked every day with pop, water, & beer. Everything seemed clean and tidy. I didn't like the layout at the theathre, it would have been better if they had tables and chairs instead of rows or chairs like in a school. Great accommodations and location. The choices was good and the worker was nice. Was not impressed. I stayed during the week, didnt like the limitations to the menu, The staff was exceptional, and the rooms were clean. Ate at the steakhouse 2 different nights and steaks were perfectly cooked. Shortages of beer during the daytime which seems to be an issue island-wide currently. Hotel grounds well kept , good food in all a la carte and buffet. Now the entertainment thats where this made our week. Also apart from the Teppenyaki restaurant, the a-la-cartes were horrible. The beach vendors could be annoying. The most helpful contributions are detailed and help others make better decisions. This truly is our home away from home. Can not say the same about la carte restaurants: just good. Some changes must be done on this front. Our favorite beach waitress, Monique was here again this year and she did not disappoint. There were lots of activities for the kids/family during the day/early evening and lots of fun stuff for the adults during the day and after the kids go to bed. Food and service was excellent. pleasant and helpful. Down side of this resort is there is no entertainment in the lobby before or after dinner; and no music playing. On my arrival, room wasnt ready after checking in on time, thirty minutes after still wasnt ready, customer service was helpful in providing another room,didnt like the fact a iron wasnt available in the room and customer service explained one could be provided but not available in room, which we had to wait for, didnt like the fact there was demolishing going on. You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Your current language is English (US), it was worth the money and we enjoyed our stay, Good but not as good as it looks online for the money paid. We had contacted the resort and our credit card company multiple times to see what the issue was. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. To edit a review youve already submitted, contact our Customer Service team. Love all their fish options. And the water in the shower came out yellow every time we turned it on .. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. it was beachfront and our concierge was fantastic, Jodi. Reviews are most valuable when they are original and unbiased. Came to relax, some of the staff werent happy to be there. Staff throughout the resort were all very nice and tentive. The Italian restaurant wasn't good and there was no atmosphere. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Staying at Iberostar Rose Hall Beach was fantastic. It was such a great week would defintley return. Food was excellent, Steak house, best we had in a long time, beach party was great. Sports Bar was terrible, the worst of any resort we stayed at. There wasn't a big selection of resturants or activities for adults or kids. The food was really amazing. The hotel looks better on the pixtures and I thought the hotel had a lazy river, unfortunately it doesnt, it just looks like that on the pictures and you can't swim in it. But we didn't. Buffer was a bit small. The ocean view room had a great view and beds were very comfortable. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Everyone was very friendly and welcoming. That's how we know our reviews come from real guests who have stayed at the property. The Resort is beautiful and the people are very freindley. Overall. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. The lazy river wasn't working properly, the food that came to the room via room service was not good the few times we ordered it, the front desk staff were difficult and unfriendly, and a staff member tried to rope my family into attending a time-share seminar when all we wanted to do was relax. All rights reserved. Anyone should be able to find something delicious to eat here because they cook dishes from just about every culture and are delicious. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Food was excellent, staff couldn't have been better - always accommodating and ready to assist. hall rose iberostar beach marley bob tripadvisor These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Beach furniture could do with a little care - not very clean. Starting to show it age. Your current currency is Danish Krone, Choose your language. We've sent you an email so you can confirm your subscription. distance from the airport is a plus. Tipping is our number 1 priority when we vacation at these resorts and although I have witnessed many who do not, they are still treated well and with respect by the staff. We actually visited the resort next door as an option to upgrade but prefer Rose Hall Beach. had to request the same as the other and finally got it. The beach at 7 mile Beach was stunning and the beach at the hotel was nice but not as clear and no where as Beautiful at 7 mile Beach. Will happily return again, Grand hotel, excellent food, wonderful staff and beach service is always appreciated.New prestige package is good, Entertainment is inside and a la carte restaurants not as good as buffet. language, whether its just a rating or contains comments as well, etc.). When I checked in as I travel alone. Felt lower class in the last hotel of the three. The free WiFi kept disconnecting continuously. Music. (3 Iberostar Beach, 1 Iberostar Suites). After the payment was processed through our credit card, nothing was posted weeks after. I love the buffet style. 1/ The grounds and surroundings are so well kept, creating a peaceful ambience.2/ Great bunch of helpful and pleasant Staff. Sign up and we'll send the best deals to you. Too loud at the pool and too much entertainment. If i wanted to romance my partner it would have to be in the open space. The bed was comfortable. Very clean and well maintained resory. Your engaging staff who seem genuinely interested in talking with guests to insure guests are happy. The room keys should have been received little earlier. The towels were a bit crispy. Staff very couteous. It is a small resort so very easy to get around. Very impressed with this hotel , food was good , room clean with nice view , friendly staff and always there to help you . Great People . Had a great time. the lobby bar staff and evening entertainment there were fantastic as well. The staff was AMAZING, super friendly, and helpful. It was absoutley amazing week. The property was nice; the pool and beach was beautiful. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Customer service could follow up a bit more on customers request. If we find any, we delete them and, if necessary, take action against whoever is responsible. The resort is beautiful, food is so delicious and was everywhere anytime of day. marley bob drink hall rose iberostar suites tripadvisor Room. Each review score is between 1 and 10. Being pushed to attend a sales pitch as soon as we got there off a long flight. We had a problem with our air conditioning. Absolutely loved all the jerk options. Beach chairs and pool chairs are easy to find. Had a great time. 8/10 for buffet , steakhouse and the jambalaya .. 5/10 for rooms. Overall , we give this resort a 4/10 . This will not be the only site I will be leaving our review on. Ideally, we'd publish every review we get, positive and negative. These are committed and hard working people and deserve the utmost respect for the wages they make. Copyright 19962022 I would definitely come back again. This was our 4 time at the Iberostar Complex in the last 5 years. It was overall a great stay, I enjoyed my birthday at the property, I do recommend. We give it 4/10. The best part was the approachability of the staff, and the welcomeness we felt the entirety of our stay. Great staff and service. The entertainment staff at this resort are phenomenal and even can get the quiet and shy folks participating, which they did with my quiet hubby. It was beyond amazing from sun up to sun down. The drinks weren't the best. Would definetly recommend. Room was always well maintained. I only worry because there was no fried dumpling, ackee or fried chickens. Food was excellent, lots of variety, drinks great, staff friendly and helpful. After the first day I was already online looking for our entire family to book for next year. It was a nice size and clean but didnt look like the pictures online. iberostar rose grand hotel hall menu galleon turf surf tripadvisor montego bay Contributions should be travel related. This was a small resort which suited us just perfectly. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. But beware of the pool police before 8:30 am, no saving chairs before this time; which is good so everyone has an equal opportunity to get their preferred chair! Thanks! Food at the main buffet was great! All the bartenders and waitresses were so friendly and you could always hear some of the waitresses singing while they worked. We loved every minute of our stay from start to finish. The entertainment team made up of Chocolate, Macaroni, Lettuce, Sparkles,French Fries, Angel they were awesome. The options was amazing. So many fun entwrtain games/entertainment during the day and amazing shows at night. The lighting wasn't very good in the bathroom. Very well run with friendly attentive staff. The third member of staff gave a much improved service and we were finally checked in. Can't wait to return next year. Our best pick yet for an all inclusive holiday. iberostar paraiso menu grand french updated hotel tripadvisor del Anthony, the Bartender was amazing! workers have great customer service keep up the good work. There wasn't a big selection of resturants . Everything was clean from the room to the beach and poolside. We would not want to spend vacation time being pushed to buy a vacation club subscription. it was enjoyable and was seated comfortable. Sometimes the sound from the trivia activities was annoying, The food was very good, exceeded our expectations. We liked the location. I was kind of disappointed when I seen our room. They're also applicable regardless of the comment's tone. Staff was polite and helpful. thank you! I would love if their was a open pastry bar for sweets and cookies as well. . Lovely resort, staff, beach, loved having an oceanfront room it was so beautiful and relaxing. We had pool view and ocean view, beautiful. However, I do not think it to be a 5-star resort. The entire staff was amazing but he really stood out. I didn't like the fact i could not take food to my room. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Guests submit their subscores and their overall scores independently theres no direct link between them. It is strictly prohibited. We had paid our deposit upfront for the resort and decorations and everything else was paid upon checkout. USB ports at the bedside would have been nice. Overall, the hotel was nice. Choose your currency. Time share seminar, rude front desk staff, bad room service. Beach. We are a family of 5 and just returned from the Resort. Was very slow and frustrating at a late hour. In general it was a calm ambience in the hotel which was great given it was a trip to relax. It wasn't what we expected. There is always something to do. We thought that we would get a better room for hosting our wedding there. After their trip, guests tell us about their stay. The food and service were excellent. The staff were AWESOME and very friendly. Rooms are great. After no response from anyone at the resort (front desk, accounting department, wedding department), we followed up with the credit card company again who advised the charge is still authorized to be put through and they weren't sure what the hold up was, but they had 180 days to process it. Other than the Japanese A'la carte, the other two had 'cool food' - not very hot at the appetizer buffets. It was freezing no matter what temperature we set it at. The staff was fantastic and very helpful. Entertainment was excellent. My wife and I were so surprised by the resort, it staff, and the overall experience. Also, after dinner if the bar doesnt have food there is nothing to eat after 10pm or whenever you finish dinner. Very friendly staff, everyone is genuinely very friendly. This resort is just the right size. How is this acceptable service after your paying customer had attempted to contact your resort and company multiple times to resolve this issue, but never received any correspondence or communication? My wife and I got married in July of 2018, and everything was beautiful until it came time to pay the resort. If you booked through us and want to leave a review, please sign in first. This ruined our memories of our wedding and your resort chain! Lastly, I think it would be more helpful if we got a paper or something with all the important information like lunch and dinner times, activities locations, etc. Daytime and nighttime entertainment did not disappoint. The toiletries needed clearer instructions. Going 5 months without any communication whatsoever to posting a gross transaction on our account with no notice is unacceptable. Can't say I blame them. One person on the graveyard shift to check in a bus of 30 people. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Check-in staff were courteous and check-in went smoothly and Tash, our concierge was so welcoming and helpful throughout our week. Our week's stay at the Resort was well worth it! The variety of the food. Over all still very nice. Booking.com. You can sort and/or filter them by time of year, review score, and more. We enjoyed this vacation. Location, staff, buildings, grounds, meals and security are all 5 Star. Musty smelling, temperature not well maintained and noticed mattress moldy and pool needed maintenance and to be heated. Everything! Overall impression about Beach resort is very good! Fantastic! Sound system in entertainment lounge was far too loud and made it difficult to understand what was being said. View. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. Booking.com does not accept responsibility or liability for any reviews or responses. Found there to be great variety at the buffet restaurants and the al carte. This service may contain translations powered by Google. Contributions should be appropriate for a global audience. Value for money but needs some improvements. Please dont include personal, political, ethical, or religious commentary. Would highly recommend! When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Lacking lots of different food, game and programs. iberostar They are all so kind and understandable. Definitely coming back. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. Taxi charges to airport are high. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. The property was tooo bigtoo much walking & i am fit. I dont know if thats normal but it was nasty. The people, the food, the entertainment and resort overall was amazing. We were however disappointed with our room and after being switched things still were not great. Error: Had lunch everyday at the beach buffet and it was always delicious. Would definitely recommend for just adults or family! My room in the 12 series, there was an elevator, that went down to the pool & a small walk across the pool,to the main dining room, a la carte restaurants, pool bar, etc. The fact that all the restaurants weren't available for our stay. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. The rose hall beach resort was ok the people were really nice and the beach. Couldn't ask for anything better. Generally it was a good experience. All content should be genuine and unique to the guest. Although peak Summer heat, the room was still warm with the air conditioning unit running at its optimum temperature set by the hotel.The room Fan was moving so s-l-o-w. Good variety of food but needs to improve tastiness. Would recommend. The japanese restaurant was great. Delicious. 1561630,1568250,1553180,1560740,1568250|8, Personal or sensitive info (e.g. The room was excellent and the amenities good. Up side is the food was excellent, the beach is clean and the pool is nice. The hard sell of breakfast meeting from the Concierge staff. This resort is very nice,good food (always a large selection) and the workers were great. The best Curry's at the hotel. Checking-in took forever! Also the bar was open almost 24/7, which was great. Absolutely awful! Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. resort was small and easy to get around. It wasnt what I was expecting. It was a really great experience. Everything very clean. The entertainment staff by the beach and pool were amazing and spoke to everyone of all ages. Fourth time here. I love the style and options nonetheless. Nice to see one of our favorite lobby bartenders, Patrice was still here and absolutely delightful to interact with. Lack of help or care from guest services, meal times (lunch starts at 1pm, dinner 6:30), The lack of staff stopping smokers from puffing in busy or common areas, lack of entertainment, small size of the resort, On a personal note, our room A/C was broken. Nice, clean resort. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. high pressure sales tactics to sell vacation club memberships. Food was delicious and service was awesome. I hope others stay away from this resort for large groups and weddings as this is the type of service you will receive. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. beyond expectations, clean, staff very polite. We traveled with a young child thinking that this was a family friendly hotel. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. We loved this resort. When i have the funds again i will definitely revisit the hotel. Respect the privacy of others. Fast forward to today (December 20, 2018), low and behold the charge is finally posted for $9600 5 days before Christmas; 161 days into the 180 day threshold. Please enter a valid email address. Everything. Beach was amazing, staff on the beach were tentive and friendly. Here's why: Close to the airport, Good drinks, close to the beach, for $175USD you can dine alone for a night. rose iberostar grand hall buffet beach tripadvisor lunch Went for a family vacation and had a great time. We like the different activities that the resort had daily. We had some very minor issues with bugs likely attracted by the sweet drinks we left out - lesson learned. Our thermostat did not control the temperature/humidity very well but was replaced by staff after we spoke with the front desk. Rooms were poorly maintained, required several upgrades. made you feel awkward ordering food/drinks with them, clean, lots to explore, lots of activities, The beach space could be larger, the ocean view was partial in our room and the drinks quality was low. We have more than 70 million property reviews, all from real, verified guests. This will be for our 25 wedding anniversary and our first family vacation. Your contribution should be yours. The Iberostar Rose Hall Beach is a grand hotel, with extremely friendly staff - however is now getting to a point now where "wear & tear" (age) is showing. the staff were great, beach was lovely, buffet was excellent. From the time we checked in until we checked out we loved every single minute there. This is our 2nd time at this resort and we will return for a 3rd trip. They serve better food on the buffet line. Actually saw and chatted with folks from the 2 adjoining resorts and they preferred this one for various reasons. No complaints ! The only way to leave a review is to first make a booking. All in all it was a very enjoyable trip and well worth the money. Our room was on the third floor, same level as lobby. The staff member walked off in the middle of us checking in. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. Very nice hotel! Beach is clean Could not watch any Playoff games. My son and I visited Iberostar Rose Hall beach , Dec. 10-17. iberostar montego