No problem using them time and again, I love you guys. Deals were easily found on my Brads Deals app. I really like the earrings, I think they are pretty. Love all pieces I have received so far. superjeweler This company does not typically respond to reviews, My shopping experience has been good, but it would be better if you could see the Jewelry much closer before ordering it. View the, No. SuperJeweler lied and did not send it with a signature requirement, so ***** threw it on the back porch of an inner city apartment building and now the package is nowhere to be found. Jewelry purchased looks very nice from photo and look Website easy to browse & shop, quick & convenient, Looks like a lovely pearl necklace for a great price. Thank you, superjeweler.com. Hi, i recently purchased a diamond ring from your site to be shipped to korea. BBB is here to help. everything that the customer is saying is simply false. With special code got the earrings at an amazing price as well! I have purchased other items from this company and had no previous issues. As of -, SuperJeweler does offer free shipping policies. The problem was at our end and they would not talk with me about the situation anymore and where not going to replace the rings. After numerous emails and phone calls to FedEx and Superjeweler I was finally told "it happens, we'll take care of it" and Superjeweler did. Around the beginning of 6-1-22, I purchased a pair of sapphire earrings and expected to receive what the company advertised on their website. Check the. I figured that I would just go and pick it up at the *** ** location next to that old address and it would not be a big deal. superjeweler super123 If an order made by "Client" (you) is marked and shows asDelivered, but the"Client" (you)did not receive it, it is the "Client's" (your)responsibility to contact USPS to find the package. Sold Out In 1 Day And Shimmering Stars Diamond Teardrop Necklace With 18" Free Chain. I do wish that the one noticeable fleck of carbon (not noticeable on the earth) would not have been right at the surface BUT the price and sparkling beauty of these diamonds makes up for that along with the fast response and great communication makes up for that. determined bangle yellow gold dialog displays option button additional opens zoom All of our diamonds come from ethical, conflict-free suppliers. superjeweler "Client" (you) are responsible for package(s) once "Client's" (your) order is shipped out by Super Jewelry Co. This young lady is definitely an asset to your organization. Moderate content, respond to reviews, and promote offers. Love the size but was hoping they would be more radiant. Important and Fabulous Nearly 1/2 Carat Diamond Cocktail Ring. We only sell authentic items. Please allow Super Jewelry Co. 5-7 days forreturns and/or exchanges to process. Thanks for writing in. As our goal is your 100% satisfaction, you may return your purchase for any reason or no reason at all. superjeweler deal Clearly, they have no intentions of correcting this situation. stan. Ordered earrings from this site and were sent terrible, cloudy, fake earrings. I'm not even into jewelery much but I'll wear it more with this brand. Still not resolvedWaiting for over close to two months for replace/repair of tarnished engagement ring! The items arrived in discreet packaging. An accurate look before ordering would be nice; in color is more realistic than black and white. Easy to order. He said that he sent a prepaid shipping label to the old address and if no one sends the ring back then he can't do anything. Will definitely continue to purchase from you. Audrey Giles. Great experience. SuperJeweler has been in business since ****, and we would not have survived if we cheated customers. Easier than easy. I also have a lifetime guarantee card that came with all of the other items. My wife is devastated as am I. Karen was supposed to call me back as well and never dead in regards to what was going on with pay tomorrow. This is also now 21 days since they received the returned item back on 12/20/21. I have called and send you emails and no responds i have a 4500 dollars layaway and i am worried besides quality. Sad when a company can't respond within a timely matter to fraudulent product that they sold.Order number: *******. Items must be in new, unworn condition. Thank you. 1 Carat Natural Diamond Adjustable Bolo Bracelet. In order for the BBB to appropriately process your response, you MUST answer the question above. superjeweler deal I have bought quite a few things from this site and it's always good quality. I could also read all about the jewelry on their website. We have a 60 day money-back guarantee. What a DEAL! I placed my order and it was scheduled to deliver weeks later. I purchased this ring for the love of my life. SuperJewler is not responsive and I will be taking my business elsewhere. said "watch was a piece of junk. It's good, however I'm on my mobile device and I haven't been able to check the send text alert box. dialog displays option button additional opens zoom Only 4 stars because I ordered 3 diamond bracelets before a few years back. I found a great coupon for a piece that I wanted. It is well made. So good job so far. carat diamond round rings superjeweler engagement carats This should make a great gift for Christmas! I took a chance and called your 800 number. The quality is always there! Don't waste your time. can i cancel before they deliver? Also, I should not have to pay $7.99 extra so that your merchandise is insured during transit. We picked out the new Diamond Wedding ring set and paid for it on April 5th, 2022. Attached is a photo of my fiance who by all accounts is a tiny woman and a girly girl I'd there ever was one. If 7 days have gone by since "Client" (your) purchase was delivered, unfortunately, wewill notoffer "Client" (you) a refund or exchange. I love that SJ will work with the customer on prices and explaining/confirming the accuracy of what you are ordering. Find a piece of non stretchy string, or strip of paper about 6 long and 1/4 wide. I could choose the carats(high or low), and/or the price, high or low. Thank you, Kristen! I am sure you love your new watch but just in case I wanted to let you know about our no hassle return policy. Quick, convenient and good quality and variety! Hi, We will take care of this immediately. superjeweler I love the specials they offer. Refund/credit is a joke. I asked the Manager for the shipping documents to see why it was shipped without signature required and if the ***** package received was the original one shipped. Unfortunately, ****************** has become abusive to our staff. What other shipping & returns policies does SuperJeweler offer? We are really surprised by this review. I will continue to put the word out over and over again on ******** and any other way I possibly can to avoid this website. Love this place. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I did not experience any problems from shopping, checkout, to delivery. BBB Business Profiles generally cover a three-year reporting period. Become a verified brand rep for SuperJeweler and amplify your brand's voice on Knoji. I immediately called the company and they wanted me to send the one item back and they would then discuss my refund. Based on our last check on March 13, 2022, SuperJeweler was not offering in-store pickup. I order bracelet and had some defects and they sent me out a new one. Shop SuperJeweler.com today for diamond engagement rings, wedding bands, promise rings, diamond studs and more at the lowest prices online! She works in a doctors office and doesn't do anything rough or out of the ordinary.. as stated before the ring has been sent off to be repaired and was at one point sent back and received with diamonds still missing upon the day of receiving it back.. we can go back and forth all day everyday if need be.. as I have plainly stated I have the msgs and pictures of EVERYTHING saved. I have been a very happy customer of superjeweler.com SuperJeweler's website, is one of the best sites to purchase jewelry online. They refused to acknowledge the fact the postal service envelope which had the empty ring boxes had been tampered with. I like the Jewelry and the prices, also that they offer Lay-A-Way. They didn't even require me to return the item in question, and they just took my word for it. The ring has tarnished within 4 months of ownership.Spoke with several customer service representatives that have not been able to resolve the issue. Website easy to browse & shop, quick & convenient. You simply will not find a better deal on jewelry anywhere. Does SuperJeweler require a receipt to make a return? Impressive 2 Carat Diamond Tennis Necklace, 17 Inches. And again like I have stated prior at this point we know your not a upstanding business so from here out we are just looking to keep other innocent people from experiencing ORDEALS like this.. We are very sorry, but we will not be able to satisfy ******************. It arrived today--JUST in time for Father's Day! This is not your regular jewellery store. Please see our website or contact a representative for more details, we are here to help! Our items are all listed with the metal content. Do not order from this company, bad business, rings are poorly represented on the site, what you received you'll be embarrassed to wear or give as a gift. I can see in our system that a return label went out to you on November 8th, yesterday. The Appraisal Summary card that came with the earrings appraises them for a replacement value of $999.00. SuperJeweler has a consumer rating of 4.81 stars from 41,334 reviews indicating that most customers are generally satisfied with their purchases. It's a win win for me! I really like both pieces of Jewelry that was being offered at such a great price. He refused my request and said he would not communicate with me anymore. rings engagement superjeweler ring guarantee customizations lifetime sizes friendly customer money call popular most I know I wish I hadn't. Does SuperJeweler offer a money-back guarantee? I have contacted the company three times by phone and twice I was assured that a return authorization was on its way , on 6-23-22 and 6-30-22 to this day I have had no return authorization paperwork nor a return phone call. We have already sent the customer a prepaid return label, and once we receive the return, we'll be happy to refund. I called back stating I not sending the item and to just give me a refund for the one item and the customer service rep stated she had to confer with her supervisor and I would receive an email regarding my refund and I have not heard from the company again! I immediately email the company requesting a refund and received and email back stating they received my order and do I want it to be processed or do I want a refund and I choose refund. I've ordered many items here. I have kept the original documents that came with the earrings, indicated above. Since 1999 SuperJeweler.com has been offering amazing jewelry at the absolute lowest prices. And when they have items on sale, one will find it hard to beat their price. My shopping experience with Super Jeweler has been interesting, because I usually don't like the jewelry once I get it, so I give it away as gifts. I spoke with Samantha J, an incredibly knowledgeable and delightful (if I may say) lady who helped me with this purchase. superjeweler Where's my super jeweler cleaning cloth promised withy prder. Coupons are often available, and checkout accepts a variety of payment options. International Association of Better Business Bureaus. Find a piece of non stretchy string, or strip of paper about 10 long and 1/4 wide. carat diamond round rings superjeweler engagement Incredibly Popular! I've placed another item on layaway and looking forward to many more purchases in the future. The Order No. Sherryl, So Beautiful 1/2 Carat Diamond Adjustable Bolo Bracelet. If"Client" (you) are eligible for a Return/Exchange according to Super Jewelry Co.'s Return & Exchange Policy as stated above and "Client" (you) wantsto start the Return/Exchange process, pleaseemail us athello@superjewelryco.com. Sincerely, Ms F. Jordan, I had a problem with this order for over 4 hours-contacted Super Jewelers by phone ( 3 times) in an attempt to navigate the system- went to Live Chat, Karen answered after 1 hour-s state she would call me back at my phone number. Order date: 12/11/21, $197.97, Diamond stud earrings. Customer Reviews are not used in the calculation of BBB Rating, of those, 21 complaints were closed in last 12 months. superjeweler deal My wife will love these and I saved a bundle! When my item arrived the parcel had a note to say that anything with a value of over 14 incurred a customs charge. Super Jewelry Co. will provide "Client" (you)with a Store Credit Codeif "Client" (you) are eligible for an exchange and Super Jewelry Co. All returned items by "Client" (you) must be in it's original and new condition to be eligible for an exchange by Super Jewelry Co. Unfortunately there are some customers who need to be abusive. If he is able to be pleasant, we are happy to help to the maximum we can. We are going to refund the customer. ************** is a 3 time customer, so he knows that we will take care of him. Anyone with any backbone at all would be fed up having to have something as important as an engagement ring repaired 6 times since we received it in JUNE OF 2021. Does SuperJeweler guarantee items with a free return policy? I contacted Super Jewelers to see if I could get the order expedited in time for Father's Day. The refund ticket was made 2 days ago, so the customer receive the refund in the next 2 business days. jwl16137, How come i might have to pay customs charge. jewelry superjeweler gemstone Ilove them cause they will also go with all my outfits and jewerly. Wrap it snugly around the base of your finger. dialog displays option button additional opens zoom superjeweler layaway Hi! If an item is marked as 10K or 14K gold, then yes that is what it is. Super Jewelry Co. will not refund Shipping charges purchased by "Client" (you). determined bangle yellow gold dialog displays option button additional opens zoom I feel that more time should be allowed to purchase jewelry, because sometimes I have to wait to get paid in order to shop. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. My husband and I are newly weds, I am a teacher and he does computer work, $1500 is a lot of money to us. I did not have to go to another website to get background information on the carats or natural/grown diamonds. She addressed all the issues I had with this item. We ship to almost every country on the planet for FREE and have served millions of customers worldwide. So hopefully I will like these earrings for myself. I have tried explaining this to him several times and he has just responded by being rude and refusing to help me. Also the selection and the ability to choose any ring size, shape, gem etc. superjeweler Given run around at every turn. We were told it would be shipped out in about a week. superjeweler tapered engraving superjeweler karat is *******************. 1 Carat Miracle Set Diamond Bracelet, 7 Inches. View the, Yes. I purchased from ************** **** (** ******************************************************************* *****/Phone number: ************) a pair of what was represented throughout their website to be DIAMOND STUD EARRINGS. Catherine V, Go to your local store just because they have a large price doesn't make them real. Used before. I chose them because they seem to care about their customers. I order bracelet and had some defects and they sent Just placed an order for a gorgeous tennis bracelet. They take good care of their customers. engagement superjeweler rings ring diamond bridal All returned items by "Client" (you) must be in it's original and new condition to be eligible for a refund by Super Jewelry Co. Special or custom orders are not eligible for refund/ exchange. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. How good is their customer service for returns? I was on the fence about this purchase. superjeweler Does he not realize that no one is going to get the label as it is going to go into a community box of mail in the lobby of the building? I have qualified for pay tomorrow however the last three times at check out it does not show up in the payment section. Thank you for your purchasing. No need to return the product. Only 2 arrived with an opened shipping bag. I've shopped with SuperJewler many times in the past, and I've never been disappointed. It's very frustrating. we'll look into this and get a replacement to the customer. I have attempted several times to contact SuperJewelers at their email address to explain the situation, and get the money I paid reimbursed in full. diamond rings carat superjeweler engagement ring superjeweler Super Jewelry Co. has no control over packages that are shipped out and are not liable nor responsible for packagesif theyare lost during transit. NEVER EVER LEAVE. superjeweler nameplate superjeweler You can thank Samantha for closing this deal, albeit somewhat small. Please read carefully before making your purchase with Super Jewelry Co. Super Jewelry Co.'sexchange policy lasts 7 days. superjeweler BBB Business Profiles are subject to change at any time. & they even sent me an email to check if my order was delivered with no issues & 2 added coupons off my next order. Unheard Of 18 Inch Lustrous Hand-Knotted 8mm to 9mm Pearl Necklace. Sorry the answer was unclear. I put my new shipping address as the return address on the box that I sent the ring in. superjeweler deal The ***** package which was delivered did not appeared tampered with but the package inside was a US ************** Flat Rate envelope which was double in half and taped up with clear tape as if it had been opened and not just sealed with peal and seal strip provided. rings engagement superjeweler ring guarantee customizations lifetime sizes friendly customer money call popular most Bought my fiance an engagement ring that cost around **** dollars.. not alot to some but is to me.. received said ring in ****** since June we have returned the ring for repair due to stones falling out 5 times.. each time they send it back and a week or 2 goes by and the same thing happens.. a stone falls out.. this last time they sent it back to us with a stone already missing. rings engagement diamond round solitaire superjeweler Thank you. It would be nice if you made a few changes. You responded to my statement on November 14/16 and to date I still haven't heard from anyone! I ordered two bracelets on April 7 ***** . Besides the one piece being miss advertise the rest of it was all right it would've been nice if I could I got a hold of someone that could've helped me but instead they just ignored me and the live chat said call in the morning talk to a manager and they would be able to help me and fix it instead it's been three days no word and now the piece is sold out. superjeweler nameplate We buy direct from the source and pass the savings on to our customers. superjeweler Wonderful 1/4ct Diamond Oval Hoop Earrings. The are well above others and I will gladly recommend their service to people. I will gladly return to Super Jewelers their cheap CUBIC ZIRCONIA earrings, in exchange for a full refund. 1/4 Carat Diamond Halo Look Hoop Earrings, 3/4 Inch. Purchase 6/17/21. Measure the length of the string or paper and determine your wrist size. Up To 83% Off Retail | Use Code STIM2021. As of March 13, 2022, SuperJeweler does offer free return policies. superjeweler nameplate I am seeking a refund or a new ring sent to me and an apology from ***** for how he has treated me. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. It appears that all refunds will be completed by tomorrow, for dates up through 12/31/21. I love your products! I sent pictures of all the envelopes, empty ring boxes. Terrible product ! Knoji is a social discussion platform that's 100% free to use. do not order from your company as quality of merchandise is poor". All returns by "Client" (you) are subject to inspection by Super Jewelry Co. Quality Control Team and Items that have been used or damaged will not be eligible for Returns and Exchanges. As stated, even the Appraisal Summary for insurance purposes identifies the earrings to be "white gold diamond stud earrings". The packaging is also cute, a reusable bag. I have sent several emails to *************** **** advising them that they intentionally defrauded me with their representations that these were indeed diamond earrings which is illegal. superjeweler deal why When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. If you are between sizes, use the larger size. As of March 13, 2022, SuperJeweler does offer international shipping policies. As a matter of policy, BBB does not endorse any product, service or business. Nicole will be very happy to assist you in any way! This is also now 21 days since they received the returned item back on 12/20/21. Take it to a pawn shop they tell you right away, Roger, email me at andrew@superjeweler.com and I will send you a cloth and a jewelry cleaner. Superjewler.com defrauded me on the purchase of a 1 1/2 Carat Diamond Engagement Ring. Beautiful earring at a great price. Are these 100 % real diamonds or are they lab created gems? Aside from being a Military Veteran, she is a fantastic Mom, and customers LOVE HER! Are the diamonds in their earings real, i noticed that customs had classified them as " costume jewellery ". However, we are still offering to service the ring for ******************. We researched this on Mar 13, 2022. I was so embarrassed when my wife's gift fell apart right before our very eyes. thank you. It was super easy to place my order. It was on Brads Deals and I like that site and I Love jewelry, so I decided to give you all a try. In addition there was an international postage charge by Royal Mail. All of our jewelry comes with a Lifetime Guarantee and a no-risk 60 day money-back guarantee. I wasn't sent the $20 gift card for signing up for text and emails but was told I would receive it the next business day. Save yourself some greif and go to a store where you can see the product. Well guide you through the process. Sorry that the refinishing of your ring has taken a month. I have heard great things about SuperJeweler. superjeweler layaway How long is SuperJeweler's return window? Diamond Swirl Hoop Earrings + FREE Pair of Black Diamond Hoops!