Not only that, it looks nothing like what I had ordered!!! I paid over $70 including shipping for something that looks like a flat sheet with some lace on it. Also, I checked if I can cancel the second item, but there is no refund. I tried getting a hold of them through their website but it kept saying it wouldnt go through. Not at all recommended for any purchase. If you paid with PayPal, then place your complaint there instead. It was awful and I never got my dress!!!! Lukalula frequently offers discounts on its products and services. If I could give any advice it would be to stay far away from this site. Where can i get refund back from lukalula.com ? This place is TERRIBLE! Led to believe that dresses were a UK product and shipped thru UK or USA. I ordered a few dresses and after reading reviews tried to cancel and they gave me the run around. I was asked to return the item and the company did not even provide a return label. I bought 2 or 3 dresses from the website and did not receive them, I ordered them for my pregnancy pictures. This company preys on pregnant women. Two dresses ordered. They doesnt care about their customers. I emailed them requesting a full refund and my email bounced back "Message wasn't delivered to *******@lukalula.com because the address couldn't be found or is unable to receive emails. lukalula policy return ikea receipt I think their strategy is to get the customer to do extra leg work in hopes that the customer will get lazy and drop the whole return thing. policy return costco credit card eating really know re immediate got employees No one responds to you if you send them message. Dont buy anything form this store. Lukalula is a brand of maternity wear that makes pregnancy fashionable. I will definitely order again. The second one is too short and therefore not suitable for shootings. After reading these reviews, I now see that I probably won't even get any money back and will in fact need to pay shipping to return it even though their website states you only pay shipping once. When dresses finally arrived 8 days late, the quality is so bad it looks like something I made in my garage. Of course I won't shop here again and I only wish I saw these reviews earlier. Right now I want to cancel my order but site is not going after the link cancel the order. The company is also popular in supplying maternity dresses for photoshoots. Their line of fashionable yet comfy dresses begins at $40. It has a wide range of maternity photoshoot dresses and maternity wedding dresses. So I did. After receiving your order cancellation request, we will cancel the order and refund you as soon as possible. When I did that, they did not offer the refund and offer a voucher for 28% of what I pay for and told me to keep the item. Have waited weeks for my maternity dress had to get a different dress for my shoot. Im beyond frustrated. I was a little skeptical because of the site and price, but the reviews were really good, so I gave it a shot. Consumers complaining about Lukalula most frequently mention customer service, baby shower and full refund problems.Lukalula ranks 27th among Maternity Clothes sites. If you are not entirely satisfied with your purchase, we're here to help. If you have any concerns don't hesitate to message us." I tried to contact them and no one will respond to me! I ordered my dresses in March and now it's almost June and paid for shipping that states 7-15 days to arrive. Backed by the National Science Foundation, Horrible company ever I will be rating them a fat zero our. If I could rate it 0 stars I would. But cash refund is not coming. They had the dress in their possession from return for A WEEK. policy return ikea receipt policy return costco credit card eating really know re immediate got employees Lukalula is an online maternity brand that sells clothing for pregnant women who wants to look chic and stylish. In lukalula review, we first look at the brands address, contact number, and social media presence. lulus return policy returns I did like the hair clips. 2.A new product may be exchanged for another product or returned for a refund. Lukalula offers a 30-day refund policy. ALSO if I would give them 0 starts o would. It's a scam site. DO NOT ORDER THERE!!! Lukalula has many products to offer such as dresses, tops, bottoms, and more especially maternity dresses for photoshoots. As far as the quality of the swim suitsawful! I waited a month and i hadnt heard anything from them. Rabia Shahbaz said: I paid for my two maternity dresses in a little over 15 days. They didnt send me my dresses my pregnancy photo shot was ruined and no one is answering me so I could at least get a refund!!!! Products used:None, didnt receive in time, material very bad. Tip for consumers:The items are not as they are advertised. The stretchy fabric was perfect for showing off the bump. Lets read all the negative reviews. I tried to request refund and it don't let me move forward with my request they won't give me my money back! If I could give no stars I would. Poor service. Please save yourself the trouble and stay away! They said it was out of stock and that I had to wait. Hopefully that goes through and I can put this behind me. It is a scam! Around 1001 maternity dresses with prices ranging from $40 to $60 are available on the website. Its totally different from the one on their website. I demanded full refund and haven't heard back. Their response: "Thank you for your support and understanding. I would stay away from buying from this online company. If you want a full refund, you need to return your items to our warehouse. Ordered 3 dresses thru my daughter because there are 3 provinces in Canada that they will not ship to for some reason. To all the people who are going to make their way to the review page after being scammed by this site please Understand that you have options. When I asked for a refund, they basically offered me everything BUT a full refund. If these are real then brands will carry 50% of the trust score. Throughout the week I had emailed numerous times with no response! If everyone could place a BBB report or consumer report to get this place shut down would be great. I purchased over 200AUD on maternity clothes only to discover the items were never going to arrive. I highly recommend NOT PURCHASING anything from this company! I ordered a dress. This place is a joke. I contacted the bank to dispute the transaction and received a letter from the bank later that they actually replied to the bank that the items were shipped. I made the same mistake. Do NOT order from here! By using Sitejabber, you agree to our Terms of Service and Privacy Policy. Dresses were great. Do not buy from this online store. Because I kept following up. I know that some people were worried about the comments, and it was really difficult to not read them, But in the end, things worked out well. I had to try and email them. Tip for consumers:DONT USE THIS SITE !! I have asked to return the dresses and have not got a respond, other then the dresses have been shipped. This website is a scam! The one I received is practically a step away from being sheer fabric!!!! This website is a scam!!! When I reached out to them thru Paypal to ask to return the item (as it arrived too small), they said they couldn't refund the item because I had filed a claim against them on Paypal. ferb phineas episode return policy screencap 4x31 season screenshot screenshots There was no even confirmation email whatsoever after placing an order. The small fits extremely large, anyway. lululemon policy return know need returns No phone number to call and I paid for expedited shipping to get the dresses for a professional photography shoot. Its been over two weeks still havent gotten my dress my baby shower is this weekend and still no dress. I bought 4 dresses for summer being in my third trimester during the hottest months and I have not gotten 1 dress or response about where my dresses are! I wish I could give zero stars, this place is the worst! But after Returned products; havent heard from them since. Dresses arrived 6 weeks later from Asia. Tip for consumers:DO NOT BUY, difficult trying to cancel the order that same day, didnt get response until a couple of days and its seems, they couldnt provide the tracking even after it already left. I allowed just under a month for it to arrive but was notified that one of the three pieces I ordered was out of stock, but they didn't say what. A tracking number of the returning parcel is required; we will deal with the product exchange or refund after we get your returning parcel. On top they have bogus rerun policy that says free returns. Do not buy from them! Please advise or please put me in contact with the owner or a manager." Would be stupid for me to assume a high quality product for the price paid. I reached out to send the item back and get a refund. If you received a damaged product, please notify us immediately for assistance. They didnt ship within the stated time and when I contacted them, they tried to offer a $7 credit that I could not use since the dresses did not arrive on time. Yes, it is a rather thin material, but for me it wasn't see through at all, if anything the thin fabric made it breathable and not restricting on the body. They emailed and said sorry I'm not happy and can send back for half a refund. E-mail: service@lukalula.com. Dress is, not at all, like the pictures. I ordered a few maternity dresses that were apparently worth over $100 but I was getting a 'discount'. The pictures are not the real reflection of what the dresses actually look like! They refunded me for ONLY THE DRESS. Not only I had to pay for terrible products, but also expensive shipping fee back to China!! All reviews are published without moderation. I will be escalating the matter as this is fraud. They should have replied to me instead! im seeing a lot of bad reviews, and super scared to order from here. Do not waste your money here! I disputed the payment via PayPal because not only did the package not look like what I ordered, they were sending me emails saying there would be delays, so I tried to cancel. Lukalula.com has a wide range of maternity beachwear for pregnant women. Quality is so cheap, sizing just irrelevant and then they try to make you keep the items anyway. refunded administration Just received the dress a week after this and it is a total scam. Tried contacting through there website and it won't let me submit a ticket. Please do not buy anything from this company. Not worth $2 much less $40. Definitely a scam - I have been charged for items that they cancelled so they have had me pay for goods I did not receive. Note: Our dress and items are based from Asian sizes, we suggest that please pick larger size than you usually wear." So, if you are looking for maternity clothes online, be sure to check out the amazing selection at Lukalula! But after that, you did not send my order to me. Once your return is received and inspected, we will process a refund for you as soon as possible, and a credit will automatically be applied to your credit card or original method of payment, within 7-15 business days. return policy damaged fee missing days Another customer on sitejabber highlighted. Products used:Bought from better reliable brand. Your email address will not be published. This site is a SCAM! 1.The products can be returned within 30 days after they have been received. I didn't get any confirmation of my order and now no reply. Tip for consumers:It says on their site they offer a full refund but they do everything they can to not give you one. According to the lukalula review, the lukalula brand has an inconsistent trust score, and we consider it not legitimate. I would advise to read the reviews before ordering. If it was possible to give zero stars, I would. Not a cheap return$55! They dont reply to emails when I was trying to track or get updates about the parcel! Products used:I place an order for my maternity gown. They are handling from China. Never buy from this website and someone to shut down these thieves. Ordered a dress for my baby shower they assured me theyd get it here on time, they never even sent it. They also sent me the incorrect size. After that, you sent me an email about the payment, and then I paid for it. This company is an absolute scam! Yea have sent plenty of emails no response. Mine took 20 DAYS!!! return policy damaged fee missing days They have bikinis, one-piece bathing suits, and cover-ups to choose from. Please do not trust this company, they have ripped off numerous innocent people. I never got my money back after I returned my items. refunded administration gamestop pdffiller Hi did anyone buy a sewing machine or eg a telescope from them? $30 for expedited shipping and Cant get a refund for what?! I havent heard back from them at all and its been more than a month since my first order. When we receive the package you returned, we will refund you as soon as possible.Once the refund is issued, you will receive a refund confirmation email. Their site has options to send message, track and cancel but its all a scam. This website is horrible, the customer service is BAD, they lie in your face and don't care. They have the WORST customer service ever! Sent them emails on cancel merchandise and only response was here is the tracking number. For the main second item, I kept sending emails and every time a new person responds with one saying its under process another saying will be shipped in first priority . I emailed them for instructions on how to proceed with the return since the items arrived AFTER my vacation and I no longer had use for them naturally, I provided my order number, but for some reason that wasn't enough! If youve done all of this and you still have not received your refund yet, please contact us via [emailprotected]. costco holders When I asked for a refund as it didnt fit, I was offered to keep the dress and get $20 refund (twice). Very bad site can not cancel or track the order. Do not waste your time! Extremely disappointed! Sorry. This website is a major scam. gamestop pdffiller I have received 3 out of the 5 dresses I have purchased and I ordered in 14 February 2020. Im trying to cancel my order but it, Ordered a dress for my baby shower they. THIS IS A SCAM! It's been several emails already since I initiated the return process. Their dresses are stylish, comfortable, and easy to wear no matter what your body type is. I should check the reviews before place the order. Lukalula Reviews: What Do Customers Think. This gifts list is only for your reference. I got half my order. Around $30 shipping for this $60 dress, only to get it here and find it looks like something sold at a $2 shop. ProductReview.com.au has affiliate partnerships. Be sure to check their website regularly for the latest promotions. After you receive confirmation from our customer service, please send the product along with the product list which includes the product ID. I had the worst dress be shipped to me from lukalula. policy return helped personally firm example enjoy sell use Finally they offered this sham: "Thank you for contacting us. Anyone can write a Trustpilot review. When the orders finally arrived 8 days later, the quality was so poor it looks like something I made in my garage. policy return highlighted michaels In addition to this, the packaging showed it was shipped by a company that wasn't even lukalula! We're very sorry if the item you received doesn't fit well as a compensation; 1st.We are offering you $15 voucher as compensation or you can purchase the item again with 60% price only. Never again! And suddenly I got an email on Jan 5th that my order is Paused . All collection is available in all sizes from small to 5XL. While not a high quality product, the dresses are pretty and my wife loves them. Deducted 3 stars from that I got ZERO communications from the shop and that was a big part of ordering. Tip for consumers:Just dont. I also ordered a dress for my maternity shoot. When I asked to send the dresses back they said shipping would cost too much. This piece of material is nothing like what the photo looked like at all, it looks like someone made the dress from a curtain. Or else they told me to bear the shipping cost to china that was costing around $70 and they would give me full rerun. Doesn't have pattern in the front, made from a uniform floral pattern that kind of resembles a tablecloth, and the bust area is way too high and small. 1.We offer full refund if the order is cancelled within 24 hours of your purchase. I emailed to enquire about the dresses I was yet to receive on the 15 March 2020 and got told that the styles I bought were in high demand and that processing was taking longer than expected. Why the heck would I want to keep it?! I am still trying to get a refund for a dress that I ordered that wasn't worth what I paid. Your policy states you can process a return with a full refund so why is this not being offered? I paid 17 for returning it, no refund received and 6 months later my return has been returned to me and I'm unable to get hold of their customer service team. Hi, i would like to return some merchandise that does not fit. Information provided by various external sources. And as if the universe heard A packagefrom China arrives on my doorstep, stamped with return to sender it was the SWIMSUITSso I guess that answers my refund question:/ If you do not accept a partial refund or cash coupon, we are sorry about it. Products that do not meet these criteria will not be considered for return.To return the products, please submit items change request to customer service via [emailprotected] returns are processed within 5 business days after we receive your package. HORRIBLE! FINALLY, they had offered a refund, but when I asked for the ship to address, I got the run around YET AGAIN about how they cannot process a refund because of the Paypal claim (that had already been closed!) Maternity photoshoot dress is a great way to capture the special moments of pregnancy and to have a keepsake for the future. It also states on their site that you only pay for shipping once, but you have to pay to have I sent back to them WITH tracking which will cost you double what you initially paid for shipping. They wanted the item number of each item I order which you'd think would be tied to the order number! See images of the dress to know how terribly poor the quality looks. lukalula Please dont order from here. This online store was established in March 2018. When the date was close I kept on checking my email my mail and nothing would come in, then I decided to contact them. Now, look at peoples reviews on other platforms. Every email from them is from someone different and asks for the same information, which I have already provided 3 times now. Someone needs to request their website is deactivated. Never use them and just donate your poor quality dress to Vinnies. You can only able to reach out via email. The company has a return policy of 30 days which allows you to exchange or refund your purchase within this period if it does not meet your expectations. policy return 1.The product is in its original packaging; 2.The product should be unworn, unwashed,undamaged,or unaltered. The clothes can be bought online directly from Lukalula.com. Next contact your bank. There tracking system says it's been delivered and never received the item. How arrogant. walmart returns policy weedist return Next thing you know someone remoted into my computer pressing all these buttons and then the screen went black. They put a note inside your package stating 'if you're not happy let us know and we will make things right'. What a hassle and so sad people target pregnant women who need clothes that fit during such a special time in their life's! One is gorgeous, like in the pictures on the website. Lets take an in-depth look at the brand, its products, customer reviews, and more to help you make the final purchase. Instead of giving me a refund, they offer 28% voucher of what I paid for. Are you still willing to buy it? Got 5 dresses from they for a photoshoot. Lukalula offers an amazing selection of maternity dresses in attractive colors; it will make shopping for maternity easier than ever. DO NOT SHOP FROM THEM!!! Guess I'll have to go shopping since I only have 5 days left! Of course I know what a voucher is! Lukalula has a consumer rating of 1.08 stars from 179 reviews indicating that most customers are generally dissatisfied with their purchases. So I opened a new case as if I was a different person. Return address: If you are sure to return the goods for a refund, please contact to our customer service via [emailprotected], and we will provide you with the return address. ferb phineas episode return policy screencap 4x31 season screenshot screenshots This company stated that they will accept returns if you are not satisfied with your item. Cheap material and craftmanship was poor so sent them back to China at own expense. exchange They only have point of contact via email and the customer support is so disappointing and unsatisfactory. Colors are wrong, sizing it completely screwed up, material is cheapOffer a partial voucher towards another piece of crap item instead of a refund.They put a note with your package 'if you are not happy let us make things right' they do not care and will not offer to make things right.They are an absolute JOKE and should be embarassed by their 'high end' company. Gain trust and grow your business with customer reviews.