I looked up that my HealthyWhite powerhead model HX6730 was covered under a 2 year warranty. The brush head replacement reminder is disabled by holding the mode/intensity button and by pressing the power button three times while on a charger. how do you remove the rubber sealant on top of the shaft? Align the brush head so that the bristles face the front of the handle. let it cure for 24 hours. The battery power is very low and requires charging. You can find out more about which cookies we are using or change the settings at any time by visiting our Privacy Policy page. Slowly place the handle onto the charging stand (connected to power). 2022 iFixit Licensed under Creative Commons Privacy This is needed for vibration. Just buy the spare head at amazon as mentioned by the Joe Fitness Academy and youre done! Well, the little aluminium casted part in the head of the toothbrush that normally breaks in two halfs at the thinnest wall parts, simply is constructed to thin. Turn the toothbrush off and place on charge for a full 24 hours before attempting to turn it on again. It went back to Braun under the warranty and it was returned repaired more than a month later. howtomendit.com uses cookies to ensure that you get the best experience using our website. The metal shaft came out with the toothbrush head when replacing it. I called that phone number and they were quite nice but of course mine was out of warranty. Try removing the brush head and reattaching it. It is now stronger than it was to begin with. To reactivate the Quadpacer: press and hold the Personalised Brushing button for 5 seconds until you hear 2 beeps. If that is also not working the issue might be with that socket. If so, a feature known as Easystart feature may be activated. )into the gap where it goes.Using a small philips head screwdriver,(a jewelers screwdiver works great)tighten well.Take the inside (the part you just worked on)and line up the button contacts with the buttons on the outer housing.Slowly push in until it clicks into place.Voil`a ! Remove the brush head. Caution: I would not buy the metal part shipped from China or any other countries again. Remove the bottom cap of your toothbrush. If Easystart is activated, your brush may not seem to be as powerful as expected. The brush head is not attached properly. Easy fix, Rachel you are brilliant! Placing the charger glass on a different, non-metallic surface will allow the handle to fully charge. Reattach the brush head. Keeping this cookie enabled helps us to improve our website. This indicates that the Quadpacer is active again. Contact Sonicare. The handle will beep once to confirm it is disabled. This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages. The Easystart feature gently increases power over the first 14 brushings to ease into the Sonicare brushing experience. Ensure that you have the latest version of the Sonicare app installed on your smartphone. The handle will beep twice to confirm it is enabled. Android smartphone that runs on Android 6.0 and higher. Make sure that you use the original charger that came with your Sonicare toothbrush. I called the company, and they are sending a new body. Is the base of the handle slightly warm after having been sat on the charging stand for a few hours. This is to confirm that the charger has detected the handle and is beginning to charge the brush handle. What a waste of money. When a brush handle is placed on the charging stand do any lights flash/blink? If the brush head has been used for more than three months, you might need to replace the brush head. If so stop using for your own safety. Read the next tip. The process of activating or disabling the pressure sensor has begun. Contact Sonicare. 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If so, it will likely confirm your charger is at fault. Contact Sonicare. This page works best with JavaScript. mix up some J-B Weld and apply some to both surfaces of the broken part and the screw. Brauns do break! Clean the power button and surrounding area with a damp cloth to ensure it is clean and free of debris. Thank you Phillips Sonicare! If you find the noise level abnormal, try our troubleshooting advice or see the video below to fix this. Are you familiar with a sonic toothbrush? The brush head replacement reminder is enabled by holding the mode/intensity button and by pressing the power button three times while on a charger. They offered a coupon for a new one so I had nothing to lose in taking it apart. match the bars that are on the inside top of the removable nut with the notches inside the top of the handle and slide the brush head onto the handle. If no, (the noise is reduced) the noise might be coming from the brush head. Select the department you want to search in, Reviewed in the United States on September 26, 2011. take the plastic top portion of the mechanism off. I suspect something else will fail before that part does again. The light will turn a solid green or go out when complete. Firmly press the brush head down onto the metal shaft until it stops. Then there are two plastic clips inside the case that need to be pushed back in order for the internals to be pulled out. Earnings Disclosure & Privacy Policy, Our website uses cookies in order to provide a more personal website experience. Now the toothbrush head is solid. Slowly place the handle onto the charging stand (connected to power). If the handle still does not vibrate it is likely the handle has a fault. Look at the YouTube videos and you will see that theyve destroyed the metal end cap and/or rubber seal in the process of opening it. Once the clips are pushed back place the metalic shaft on a hard surface and slowly push down onto the surface and the internals will slide out of the case. Please enable Strictly Necessary Cookies first so that we can save your preferences! Water can cause corrosion, staining and crystal formation on the circuit board rendering the brush no longer functional. If no, leave the handle on the charger for at least 1 hour and see if the lights are now flashing/blinking. If the handle turns off, but the issue continues, there is likely a fault. Carefully pry the inards from the bottom. I cant believe a toothbrush that costs this much can just fall apart. I followed your instructions after Philips declined to help a pensioner get this item repaired in Europe. @timbercreek. Phillip should offer a recall. Cracked solder joints can, in theory, be repaired. Counters, shelves or any surface made of metal (for example, stainless steel, nickel, or iron) may interfere with the operation of the charger and prevent the handle from charging. I had the same problem with the loose shaft that others are reporting,and fixed it.The problem is with a screw that comes loose where the shaft attaches to the inner body.Here's how to fix it.First run the battery down by continuously restarting when it times out.Even after it has run down it will still buzz for a second when turned on.This took me a good 25 minutes.When battery has run down down take a wide bladed flathead screwdiver to the bottom of the handle.Insert the screwdriver so that the blade fits into the slots and with force,turn the bottom counter-clockwise 1/4 turn.With the toothbrush off push down on the shaft until it pushes out the bottom.Carefully pull out the inside body.Do this over a newspaper or a table as the loose parts may fall out.If you look where the shaft attaches to the handle,there is a small screw holding a 1/4 square bracket to the lower part of the shaft.It will be very loose or not attached at all.Take the screw and the bracket off.Use either loctite or nailpolish and lightly coat the threads of the screw.Insert the screw so that the head is on the flat side of the bracket,and the the threads come through the side with the cylindrical cutout.Using a pair of tweezers set the assembly (rounded side pointing towards the top,flat side towards the bottom. Here is an overview of possible modes and their timings: Does the vibration of your toothbrush change momentarily while brushing, but still continues to vibrate? Turn on the toothbrush with a brush head attached and place the handle near your ear. Some of these updates improve charging capability. Turn on your toothbrush by either removing it from the charger or pressing the mode button. Is it loose or does it come out of the handle? The small screw is at the base of the brush mount. Philips did offerv a 20% discount if i bought a replacement from their own store. I sold the Braun on eBay for half what it cost me but I'm much happier with the Philips. If you have updates available, please update the firmware of your handle by following the instructions from the Philips Sonicare app. I can't tell you how long this will last, I haven't broken mine yet. With the brush head removed check if the metal shaft that extends from inside the handle. You hear 1 beep to indicate that the Quadpacer has been deactivated. Toothpaste residue can build-up in the small gap around the power button. A loose brush head may result in increased noise being generated. If yes, there is a fault with your handle. It is now stronger than it was to begin with. If you see the battery indication blink white 2 times and hear 3 tones from low to high, then the feature has been activated. (Plenty of videos on YouTube that will show you how) I used the smallest and thinnest flathead screwdriver I could find, slipped it in between the case and the cap and it came off with minimal damge. Returning would cost me a lot of $$ in shipping. The mode button will not turn the toothbrush on, only the power button. If the handle stays on there is likely a problem with the charging stand rather than the handle. loosen the small screw a little. I can't tell you how long this will last, I haven't broken mine yet. Learn more. If you have used the same brush head for more than three months, you might need to replace your, brush head. This means that every time you visit this website you will need to enable or disable cookies again. However, the Sonicare handles are not designed to be opened up by users. By clicking "Accept" you consent to us storing cookies on your device in order to collect non-sensitive data. The process of activating or disabling the Easy-Start system has begun. It is only held on by two small plastic buttons that protrude through the metal at this point. The pressure sensor is disabled by holding the mode/intensity button and by pressing the power button twice while on a charger. If the little cast aluminum part that the screw goes through has broken. If you are using a smart toothbrush, note that it gets software updates when connected to the app. This feature indicates when you are supposed to move onto the next section of your teeth via a brief change in vibration. This toothbrush cost me a small fortune. Remove the brush head and see if the metal shaft on the handle is loose. Any physical damage to the handle will likely increase the likelihood of any water having impacted the internal electronics. If this is your first. To deactivate the Quadpacer: press and hold the Personalised Brushing button for 5 seconds. To change this, press the mode/intensity button (power button in some instances) to change the setting. The Easystart feature on your toothbrush may have been activated. I had by then bought another electric toothbrush - a Philips which is more effective and quieter. Check the power lead cable to see if there are any cuts or damage. If you see battery indication blink white once and hear 3 tones high to low, then the feature has been deactivated. Normally accompanied by a flashing amber light, to highlight the battery is low and needs recharging. Does a friend or family member have a Sonicare toothbrush. Make sure that the bottom of the brush head and the areas around the shaft are clean and free of grime or debris. Place the handle in or on the charger for 24 hours before turning it back on. Accessibility. :). Yes. The tip of the metal drive shaft had broken off and was lodged inside the brush head. put the parts back together and tighten the screw, just tight. Eric Levin Alan Thomas. Try removing the brush head and reattaching it. If not, go to the settings on your smartphone to turn on Bluetooth. If you disable this cookie, we will not be able to save your preferences. When I pulled it out a screw and a fidley bit came out as well. gap between the handle and the brush head is normal. I know this is an old post but I saved quite a bit of money fixing mine. I suspect something else will fail before that part does again. The Easy-start is disabled by holding the mode/intensity button and by pressing the power button once while on a charger. Im so annoyed with Philips. Please contact us for further assistance. The battery is in the process of charging. If no brush head is attached it will likely sound louder. You can clean your brush head and the metal shaft with lukewarm water of a soft cloth. Your toothbrush may come with different modes and settings. I screwed the bit back in place near the top. If your toothbrush has more than one mode of operation, you may have activated a different mode with a different brushing action or intensity. Be careful removing the water proof rubber sealants on the old shaft. This website uses cookies so that we can provide you with the best user experience possible. These changes are normal. You're gonna need to put them on the new shaft. Make sure the smart brush head is on the handle (it wont work if not fitted). If yes, this means the time pacer or the pressure sensor is on. When you use the brush in this condition the brush will be working at its full power level. Visit the app store on your smartphone and check for and install the latest updates. If you hear two beeps the Easystart feature has been activated, and you will feel less power. If you hear a soft humming sound, it is likely that a fault has occurred that will require you to contact Sonicare for warranty support. As brush heads wear out, they may start to produce more noise. We recommend replacing, Counterfeit brush heads may make more noise than genuine Philips Sonicare brush heads. When placing a Sonicare toothbrush onto a charging stand that has already been connected to the power supply the handle will usually vibrate quickly once or twice as well as produce 2 beep sounds to confirm it is now charging on the stand. Tap on the menu icon in the top left corner, Select Handle update to see if any updates are available. Just fixed mine with your instructions. The process of activating or disabling the brush head replacement reminder system has begun. The pressure sensor is enabled by holding the mode/intensity button and by pressing the power button twice while on a charger. I called the warranty number 1-800-682-7664. Once out you will notice either the screw is lose, or the bolt where the screw secures the shaft to the internals has broken off. If so use their charger to confirm if your brush charges on theirs. Try another appliance in the same power outlet/socket and see if that works. loosen the small screw a little. The handle should turn off, confirming the stand is performing normally. I have the same problem. The bottom was dirty and definitely used as there are traces of toothpaste and gunk. If it does contact Sonicare for warranty support. The only place it could go. Old worn brush heads can also seem to be less effective or powerful in their rushing action. Disabling it will result in some disabled or missing features. Put the mechanism back in the toothbrush housing. You can change between low, medium and high. We, recommend you use genuine Philips Sonicare brush heads. My Oral B Pro 3 3000 was less than 3 months old when the brush head became very loose. Doing so will invalidate your warranty and may even render the brush broken for good. Press the cleaning mode/intensity setting button to make relevant changes. The sound and vibration may appear odd because you are not familiar with the sound that it makes, particularly if this is your first electric toothbrush. As they wear out the may produce more noise. If you are not using a manufacturer original, do so to see if the issue continues. If you hear one beep, the Easystart feature has beendeactivated. There is a small gap between the bottom of the had and the handle. mix up some J-B Weld and apply some to both surfaces of the broken part and the screw. Whilst the brush is designed to resist water prolonged exposure or submersion in water may lead to water ingress inside the handle. If your Sonicare toothbrush offers the option to choose between 3 different intensity settings, change the level set. Are you using a brush head compatible with your Sonicare toothbrush? Wish I could post pictures for you. I just have to send the broken one back after receipt of the new head. It is only held on by two small plastic buttons that protrude through the metal at this point. Follow these steps to check if you have the latest firmware installed on your toothbrush handle: Update (or download) the latest version of the Philips Sonicare app from the App Store or Google Play. If the little cast aluminum part that the screw goes through has broken. If so, stop using for your own safety. The metal assembly took more than 2 months to come (from China). Contact Sonicare. If the toothbrush is turning itself on, without any interaction from you, then there is a fault with the handle that requires repair. If the brush head rattles when in use, tighten the nut further. Works like new. Check that the brush head is attached correctly. I got someone right away and a new toothbrush base is coming my way for free. If it still does not connect, try to reset your Bluetooth network on your smartphone. If so, this is usually a sign it is functioning correctly. As soon as it is loose, it will easily slide out. Terms If not, check other troubleshooting advice. I bought from Amazon based on the suggestion above. If the battery icon indicates that the battery is flat or low on power, it may require charging before it will turn on. Be sure to charge your Sonicare for at least 24 hours before using again. Hi, I just fixed mine. If your toothbrush has the option to, you may wish to change the cleaning mode selected. Your done.Let dry overnight.Now better than new. Never had a Braun fall apart on me and also the toothbrush heads never made that ridiculous loud noise that some of them randomly make, even brand new ones. electric toothbrush, it can take a while to get used to electric brushing. Check to see if the Bluetooth on your smartphone is turned on before opening the Sonicare App. The connection is usually a small solder connection between the +/- terminals of the battery that connects this to the main printed circuit board. The level is usually indicated via 1, 2 or 3 LEDs on the brush handle. The battery is empty and requires recharging. If you see battery indication blink white once and hear3 tones high to low, then the feature has been deactivated. Align the front of the brush head with the front of the toothbrush handle. The Sonicare app is only compatible with the following connected toothbrushes: for Kids(Only compatiable with Sonicare Kids App). The sound produced is louder than a manual toothbrush with no vibration. The best resolution to this issue is to buy Braun.