I had attached several emails that showed my order number. See attached 2 of the 4 screen shots again. I reached out to customer service and was told to give it more time. My order number is *******. Your feedback is the most meaningful gift for our every working-hard day's effort to provide better products and service to our beloved customers, like you. BBB Business Profiles generally cover a three-year reporting period. Colors so bright! Customers like you made our business possible and we look forward to a future business with you. Here are a few ways to stay on top of this tracking trend. When it comes to shopping online, consumers are more likely to choose the retailer that they know is reliable and punctual. This cup is not only funny but it describes exactly how I still feel about my wife after 49 years of marriage! I love the mugs. I did call DHL and they have not received the package yet. Do not sell my personal infoPrivacy PolicyContact UsRSS, Comprehensive Foodservice Insights Platform, Foodservice Industry Forecasts, Sales Strategy Support and Market-level Insights, Foodservice Distribution Industry Insights, Consumer Foodservice Path-to-Purchase, Order Insights and Brand Tracking, Understand Menu, Food and Beverage Trends, Menu Ingredient, Flavor and Dish Trends, Limited-Time Offer Tracking and Ideation Support, Get Year-round Insights and Exclusive Studies, Member Program for Adult Beverage Suppliers, Supercharge Your Strategy with Custom Research, Foodservice Industry Health Index (TIndex). Help please. This service is for customers who do need their packages in such a rush as the expedited services, but they are willing to pay for the knowledge of where their package is and when it will be arriving. Dear Pat,Thanks for taking the time to share your feedback with us. The company is working with BBB to eliminate the underlying pattern of complaints by accomplishing the following: Improving the fulfillment, shipping system, Building professional customer service process. force air laces nike laced lace wax swap We really appreciate you taking the time to share your feedback and being so open with us. We really appreciate you taking the time out to share your experience with us! We look forward to a future business with you and would like to wish you healthy. Firstly, we apologize for the long waiting of your order. Hi ******** *****,Thank you for contacting Trending Custom on BBB!First and foremost, we apologize for our agent's late response to your concern as our inbox is overloaded recently.We apologize for the long waiting of your order and we totally understand that it's our carrier fault so we have to take full responsibility for it. We see that you are looking for the replacement that we promised to you via email so we hope that you could let us know your order number or the email you used to send and receive messages from us so that we could locate your order and give you a clear explanation and proper compensation as soon as possible. i apoligize for the wrong company selected to begin with. Regarding your order, we see that it was updated today as just departed DHL Facility in **************** on DEC 22 and DHL shows ETA as DEC 30:https://webtrack.dhlglobalmail.com/?trackingnumber=420305069374869903507853523862Please don't worry when you see the estimated delivery as DEC 30. ***. Order quantity, apparel style(s), color(s) and sizes. Also, we will send you a 40% discount code for your next order as offered by agent Gens to you before. It's really unfair for us to receive complaints from different vendors' customers and we hope that you could find the correct BBB page for Human Custom to file the complaint against them for your order. Once again, we apologize to you for the trouble with your order and we will also have a internal meeting with our team to rectify the issue after the holiday has passed. Companies can ask for reviews via automatic invitations. Stock up with our trending custom t-shirts and get ready for the next season in style. Consumers allege ordering and paying for products that are not delivered. my cell phone is ************. As we reach the halfway point of 2022, lets look back at our trend predictions for the year and see where each of them stands. From birthdays and anniversaries to holiday gifts, we're your number one personalization destination where you can find one-of-a-kind products of high quality with unique designs. Retailers offered the basica standard delivery service with no tracking abilities or pay for expedited services with tracking included. I dont know how i got on the other company. Track Apps: There is an app for everything, and now there are plenty of apps that will meet your tracking needs. I was kept informed as it went to delivery which was very comforting. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We will continually try our best to improve our service and products so that customers will always have a happy experience when shopping with us. Please send an update for my order. It means so much to us when our best customers share their experiences and we are extremely delighted that we were able to meet your expectations. Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please kindly check our private response to your ticket for further detail. This was acceptable then, so I told them to go ahead and place an replacement order as long as I could get an order number and tracking. WHAT? I have replied 3 times, and have received no response. I love it. oprah ice cream custom It turned out wonderful and I will be proud to gift her with it, thank you for doing a remarkable job!!! With consumers becoming increasingly tech-savvy, package tracking apps offer consumers a way to organize shipments from different service providers in one app. We use dedicated people and clever technology to safeguard our platform. I also see that our website did note it clearly before you placed your order that the only size available for all mug is 11oz and the photo you sent us also matched well with the preview of the mug we sent you. I received an email on December 14, 2021, indicating the order was shipped and was provided with the tracking number.Here we are January 6, 2022, and still, no shipment, and the tracking hasn't moved. Dear Alejandra,We're glad to hear that you loved our product. Im understanding of the times but the companies lack of response has me pushed to the BBB. With consumer shopping preferences shifting towards purchasing products online, consumers are opting for package tracking services. Whether you need a gift for a fashionable friend or want to change your normal rotation, the top trending t-shirts are all available at one place for your ease of shopping. When the package arrive my sister open the box and she was surprise on how beautiful the pillow look. 11/19/21 #********* Their website makes it hard to understand what I ordered-which was 20 Cat Christmas cards but only got 2 ? Total = $92.98 If you have any questions, reply to this email or contact us at support@trendingpersonalized.com Nature of dispute - It has been nearly 30 days since the date of transaction and I have sent multiple emails to the address provide above requesting a status on order #**** with no response. Vital Insights for the Foodservice Industry. The order was placed with human custom and even I went thru the website to place the Complaint with Bbb. Also, our order ID started with #TR instead of #HC, for example:#*********. Let our team of analysts design a custom survey to address any of your business needs. According to research, if a consumer experiences delays or delivery problems, 87% of them would switch to another package delivery service or retailer. Thank you for contacting Trending Custom on BBB! Trending Custom only has one customer service email address, which issupport@trendingcustom.com. We look forward to a future business with you soon. 2022 Custom One Online. Therefore, we hope that you could send us the information we required so that we could help as soon as possible. Dear Cynthia,We're glad you have a great experience with our products and service. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. We will explain it in detail as below. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. icamera orbiter hoberman tracking When it comes to shopping online, consumers are more likely to choose the retailer that they know is reliable and punctual. I reached out on Nov 19th to let them know to let them know this and was advised a replacement order was going out and I would receive an order number and tracking shortly. I surprised my best friend with it and she also loved the mugs. Arrived quickly and the quality is first rate! You can check here for Human Custom website that you placed your order and our Trending Custom website: - Human Custom (which you placed order):https://humancustom.com/, - Trending Custom ( which you filed the complaint incorrectly):https://trendingcustom.com/. When I selected the number to track my package it indicated:Dec 3, 2021 8:10 AM EST EN ROUTE TO DHL ECOMMERCE DISTRIBUTION CENTER 8:01 AM EST DHL ECOMMERCE CURRENTLY AWAITING SHIPMENT AND TRACKING WILL BE UPDATED WHEN RECEIVED On 12/15/21 I received an email stating:That due to high order volume, labor shortage, and bad weather shipping is slow.As a result, the tracking number isn't updated frequently as normal. As a matter of policy, BBB does not endorse any product, service or business. Stay up to date on the top foodservice distributors with Ignite Company Distributor. However, as we are always striving to make customers happy, we would love to offer you a partial refund of 30% the mug price (shipping fee excluded because it was charged by ***** Please kindly let us know your decision regarding the partial refund so that we could issue the refund to you. Thank you for reaching out to Trending Custom on BBB! I ordered a rug for a Christmas gift. I received an email on 12/09/21 with DHL tracking # **********************. The Last-Mile Delivery is a metaphor to describe how a package is delivered to its final destination. Fast service and the description was 100%. FREE ECONOMY SHIPPING ON ALL DOMESTIC ORDERS. Dear Shelly, We apologize for our failure to serve you well. Also, we have to make the preview big so that customers can check the year and other personalization info better. I figured this must be a parent or afflicted company. I sent an email to customer service on 12/18/21 saying:Good Afternoon, I understand these are busy times but I received an email from you stating, Please bear with us while we are working on it. I ordered for a good friend that lives far away. In our latest whitepaper, Joe Pawlak shares insights to help understand current U.S. conditions. It was mailed directly to her. Through cloud-based B2B research tools, consumer and menu trend tracking and other strategic research and analytic capabilities, Technomic helps clients prioritize and size business opportunities to help them grow. Grandkids even though their older loved it. Here are 8 tips for writing great reviews. Unique content, conversation and thought leadership from Technomic is just a click away. Now. Asks for reviews positive or negative. All Rights Reserved. You can check here for Trending Custom products:https://trendingcustom.com/.Also, our customer service email issupport@trendingcustom.com, which is not the same as the information you included in your complaint. Hi ***********************,Thank you for contacting Trending Custom on BBB! The basic goal for any shipping service provider is to deliver the package to the correct consumer. We look forward to a future business with you and would like to wish you healthy. I ordered from this place and have never received the package.no updates knothing! We both love the pillow. Dear Virginia Baker-Betz,Thank you so much for placing your trust in us and your willingness to share your experience. I placed an order with Trending Custom on 12/01/21. That email belongs to Human Custom but not Trending Custom. Thank you for contacting Trending Custom on BBB!I understand that you are looking for Order #**** US Ryder Cup 2021 | R.L Premium Cashmere Zip Neck | Basic Navy Blue you purchased from Trending Personalized so I hope that you could check your information again and contact the correct vendor for your hoodie. They refuse to recognize that the package is clearly lost according to the tracking and they refuse to refund me for my purchase. force air laces nike laced lace wax swap The images of these mugs on their FB page is extremely misleading, and you have to DIG through their small print to find a small note saying that the images might be larger than the actual item.The item was shipped to us at:*********************** ********************************* The item was given as a gift, so I have no photos or receipts to attach. The Last-Mile Delivery is a concept that has taken over the shipping and logistics industry. In our 4-year operation, we never sell items related to Ralph Lauren Ryder Cup 2021 or sports. Verification can help ensure real people write reviews about real companies. Dear David,Thanks for taking the time to share your feedback with us. Such a perfect T for my best friend and grandmother of six. With consumers becoming increasingly tech-savvy, package tracking apps offer consumers a way to organize shipments from different service providers in one app. I feel horrible for this family. delivery service postal robot starship browns cleveland analysis month created user series list crop current Well guide you through the process. BBB Business Profiles are subject to change at any time. Since 1966, Technomic has delivered unparalleled understanding and information to the foodservice industry. We look forward to a future business with you and would like to wish you healthy. All I want at this point is my money refunded and no more scripted emails saying they will give me 20 percent on my next order. I was advised 10 to 15 days. At Custom One. Firstly, I apologize if our item cannot come up to your expectation. Shipping fast! What can the restaurant industry expect when gas prices rise? However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Customer Reviews are not used in the calculation of BBB Rating, of those, 20 complaints were closed in last 12 months. We are happy to tailor a perfect t-shirt for you that matches your unique style. I uploaded the second rug I received. You can also see that the email address that we used on BBB is also support@trendingcustom.com, different fromcustomer@humancustom.com. Would like to either receive the item in the next 7-10 days or have my money refunded. delivery service postal robot starship browns cleveland analysis month created user series list crop current Began contacting company who stated shipping info was sent in error. This information showed clearly that you are having issue with Human Custom instead of Trending Custom, which is us. If they can't finish the job, I'd like a refund! Your feedback is the most meaningful gift for our every working-hard day's effort to provide better products and service to our beloved customers, like you. Dear Shun,We're glad you have a great experience with our products and service. We really appreciate you taking the time to share your feedback and being so open with us. Customers like you made our business possible. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Thanks. Reached out yet again and they offered me 20 percent off my next order. This is the worse customer service ever. We will notify you when it has been sent. Maybe they will answer to you? Anyone can write a Trustpilot review. Track the industry and build your strategies with Ignite Company. Dear Cara,Thanks for taking the time to share your feedback with us. things customize customized moonpig cards worthy narcissist brag gift christmas With consumer shopping preferences shifting towards purchasing products online, consumers are opting for package tracking services. Thank you! Technomic's 2022 Top 500 Chain Restaurant Report reveals drastic shifts in market conditions and unprecedented volatility. BBB Business Profiles may not be reproduced for sales or promotional purposes. Complaint: ******** I am rejecting this response because. In our company, each team has a specific work so we must wait for the refund team to process the refund to you successfully first. I had order a pillow for my sister that lives in three states away. We look forward to a future business with you soon. In the event you would love to buy items for special occasions with themes as families, friends or animals theme, please do consider Trending Custom and reach out to us here so that we could help: https://trendingcustom.com/pages/contact-us-1Sincerely,Trending Custom. I will be by your side and will be keeping an eye on your order until it arrives safely.Thank you again for your understanding!Thanks and best regards. It means so much to us when our best customers share their experiences and we are extremely delighted that we were able to meet your expectations. We also see that agent Gens also escalated a refund request for your order 2 days ago to our refund team and they will send you a proof along with refund notification as soon as they finish the refund process. Dear Evelyn,We're glad you have a great experience with our products and service. I've gotten so many compliments on it. Dear Jorge,We're glad to hear that you loved our product. 2022 Trustpilot, Inc. All rights reserved. We look forward to a future business with you soon. We really appreciate you taking the time to share your feedback and being so open with us. At Trending Custom we believe that personalization is the most powerful way to express your love to the person you honor and your personal characteristics as well. It means so much to us when our best customers share their experiences and we are extremely delighted that we were able to meet your expectations. We will reach back to you with the new updates for the next 3 days.I didnt receive any updates from them for the next 3 days. Dear Julie,We're glad to hear that you loved our product. Also, we didn't see any email attached with your complaint. Consumers claim when contacting the company for assistance, the company is unresponsive to their concerns. You'll receive an email when your order is on its way. I ordered 4 customizes ceramic ornaments. They have sent me someone elses item. I placed my order on Nov 5th for a 2pack for ornaments, on Nov 19th I received only 1 of the 2 ordered. Three weeks later and now they say it was shipped from ** to DE on 10/8/21 but have no clue where package is due to no shipping updates from DHL. If you need special assistance, please do reply to our email so that agent ***** could check. We are a young, dedicated team always trying our best to bring customers the most positive shopping experience. You respond, and it is days again before you receive another open ended response. I waited and after Abit of time and not getting this I reached out for an update - that was on Nov 28th. Dear Ellen,Thanks for taking the time to share your feedback with us. Our name on bank statement is Trending Custom Vancouver BC and on Paypal is Customall Pte Ltd. Once again, we sincerely apologize to you for the issue and for all the disappointed experience you have had with us. I am very pleased with the product, the graphics and quality of the cup. Parcel, Deliveries, and ParcelTrack are the highest rated package tracking apps. Ok. Our agent Cathy has received your message and she will get back to you soon. I requested a complete refund. At the close of 2021, Technomic forecasted 2022 as the Year of the Climb, and since that time, weve witnessed the industrys forward push toward resurgence and success. Now, they finally responded with they have escalated my concern. New report identifies market sizing, consumer, menu and operator insights related to the global breakfast category. ComplaintsComplaints for Trending CustomOnline RetailerView Business profile. I love it, and all my friends like my cup. Package Tracking Options: Years ago when consumers were buying online, there were limited shipping options for them to choose from. This is not even our names or what I ordered. Your feedback is the motivation for us to continue creating new products and bringing you the best shopping experience. Date of transaction 6 October 2021 Thank you for your purchase! I believe that this company is actually overseas, possibly in *********. Example: #*********. I have no idea where this order is or if it even exists since no one will answer me. It's not just me I'm sure! Sloppy workmanship. Understand the where, when, why and how of foodservice consumers for top foodservice brands with Ignite Consumer. I have asked for a refund but as of this date I have only been asked to wait even longer so they can find my package. Just wished i got a larger one! I ordered a personalized Christmas ornament on 11/25/21. With consumers wanting to know more about the process of their deliveries , providing them with as much information as possible proves to consumers that a company is trustworthy. Secondly, regarding your order, Im glad to inform you about the new updates on the tracking number. We will continually try our best to improve our service and products so that customers will always have a happy experience when shopping with us. On July 28, 2020, Trending Custom responded to BBB by sharing several contributing factors to the disputes. So now, not only do I not have my item, I have the full names of another familys item. All I have received in return is an auto-generated email telling me someone is reviewing my claim. I'll definitely be ordering from here again. We really appreciate you taking the time to share your feedback and being so open with us. Finally the replacement arrives, and it is not even my item. We also understand clearly that your package hasn't been moving since DEC 26 but since it was handled by ***** it's really important that we get a confirmation from **** that your order was lost so that our team could work on a refund with them for the package before processing further steps and informing you with the best solutions.