They are responsive, cancellation and refund policy makes sense, and will cost you between 5 and 2 times less than Regus. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. Also, DragonPass retains access to Plaza Premium lounges globally, which were removed from the Priority Pass lounge portfolio from mid-2021. We have since cancelled that card and the bank has told us that it will stop all attempts on its part if it tries to take more. I am able to register on Regus but unable to proceed to Partner Offers without adding a company. The payments have since been sent to . If we . Please note that depending on your email provider it may take a few minutes . Michelle Spire Last year I don't want to continue and not lengthening my contract for another year hence i decided not to sign the contract. Not sure if I can change the currency in the app. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Is it through the same avenue as mentioned in this guide? I highly recommend Regus for your professional work. Anyone can write a Trustpilot review. Then, on 12/26, I received, "In regards to your agreement, a 3 months' notice is required to end the agreement, in which by 30th September 2021. For a company as big as Regus to not have a complaints procedure this is appalling. At the end of your contract, they will automatically renew you without a signature and without consent. Global Customer Service at Regus. We have received good reviews about our website and online app which allows our customers to purchase our products and access their accounts on the go. How regus allowed to get away with their hidden automatic renewal. If it has been longer than 30 days, please get in touch so we can investigate further. Regus flagged this review for containing harmful or illegal content.Read more. Find workspace. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. The company left an official comment on this complaint. Work from a private office by the day or for 5, 10, or unlimited days a month. Is calling them the only way to do this or is there a way to do it online or via the app? For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Prestige: US$399/year, includes unlimited visits with guests charged at US$31pp. Dont believe them they are massive frauds. From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. Whether you're a student, a recent graduate, or a seasoned professional, we've got you covered. Thank you, %%EOF Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. Sandra Melody I look forward to receiving more information from you. The best guides, deals and tips for more frequent flyer points in Australia. I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL PRINT. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Lorraine Brule Is that price point per person? I have been charged for restoration fees even though the office was not restored at the time of my move in. On this page, you can first browse which airport lounges are available through this partnership. The activation fee is actually on the front page close to the box you signed confirming that you had read and accepted the agreement and is explicitly detailed. Receptionist only can communicate by email, even for the most important things for your business. The person that provided me with my quote knew that an auto-renewal would be triggered and hid that from me. Call us Buy now i made an account a day ago and i tried contacting them to cancel my account. Kind regards, Lorraine BruleGlobal Customer Service at Regus. Search for participating airport lounges and eateries here . It's rare that anyone would want to cancel their Member Benefits, but it's very easy to do; you can cancel in 4 easy steps. This review was chosen algorithmically as the most valued customer feedback. Some of the staff that work the front offices are nice but the good ones leave quickly. Pricing and eligibility depends on the lounge operator. Along with information such as your chosen location, both the agreement length and start date are clearly stated on your purchase confirmation; you didnt raise any concerns when you received this. But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. Kind regards, Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Note- they are similar to Spirit Airlines. Termination or breach of the contract prior to the So, I don't think there won't be an issue with it. They have absolutely no live customer service representative who you can discuss your billing issue with and if you try and cancel, they demand the remainder payment length of your contract. Absolute disregard for tenants. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. its been 3 years since i left and they dirtily use debt collection and lawyer to harass me. Please fill in your details and a member of our team will contact you shortly. Frustrated I shut down the second account as well. Remember that I need to escalate this and if I escalate this it will not be approved.". I cannot wait to advise every person that I can against engaging with this organization. I had an error with their billing department which was 100% their fault. Best, Lorraine Brule Global Customer Service at Regus She said it reverts to a month-to-month, but to review the Membership Agreement. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. How easy is it to get a hold of customer service at regus? Besides, the facilities provided by you are also impeccable. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. Let's find the right workspace for you. Disgusting behaviour. They shut down my location with 2-day notice and then cancelled my agreement retroactively. After i moved out and paid for everything in complete, i got few calls from regus and few threatening emails threaten me to pay up or they will spill my personal data to debt collector. I am sorry if you feel this way. Choose your new virtual address now and build your own plan with mail forwarding and call answering services available. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. THEY ADDED ON RANDOM OTHER CHARGES TO MY INVOICES, SO MUCH SO I HAD TO CANCEL MY DIRECT DEBIT - YOU HAVE BEEN WARNED. AvenueLatrobe DE 5645(608) 23465-5645, To,Aaron Hawkins45555 Nunc. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. The expenses you mention are because we invoice in advance and therefore you have already been invoiced for this new office. Hi Vladyslav, Build your presence fast, anywhere in the world. I cannot stress enough the lack of professionalism and poor service. Go anywhere but here, Hi Eric, thanks for reaching out. Or you can upgrade at any time. We may have received incorrect data. This will remove that member from your roster and credit the membership back to your account. 11-20 people: Full refund in case of cancellation 10 days or more in advance. No refund/credit if less than 10 days. Not most people, I bet. Since then, they've continuously sent me harassing emails, threaten me with debt collection, and even a lawsuit. I couldnt see your email address or Regus account reference in your message. The unlimited Prestige membership makes sense for lounge lizards who clock up 14 or more lounge visits every 12 months. So, I don't think there won't be an issue with it. Your e-Certificate is also valid for entry to other DragonPass participating lounges within a year form purchase. due to insufficient funds. They charge an excessive retainer fee. You need to pay for services you did not request unable to cancel services then treat you with lawyers, freeze bankaccounts I called their 1-800 number and someone overseas took my message. Thanks for your services, we will make sure we don't recommend you and take our business else where. Has anyone successfully gotten out of a lease with regus? If travelling as a couple do we need 2 memberships? When I called the number to sort things out, the number was disconnected. It was a nice experience to be able to associate with the Church for so long. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. It goes against our guidelines to offer incentives for reviews. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. This is absolutely the wrong advice, but I've done it in the past and gotten them to do what I want. This is a terrible company only looking to steal from you, Hi Jason, thanks for letting us know about this. There is high turnover with their reception staff and they have terrible customer service. They are real scum bags. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. Here are 8 tips for writing great reviews. Press question mark to learn the rest of the keyboard shortcuts. You need to enter CC details for Dragonpass, but not necessarily MyRegus. It is IMPOSSIBLE to get them to stop charging. . Horrible Customer Service and Billing Practices! Shut it down because I didn't need it anymore. Assistant Global Customer Service at Regus. Hi Legend, I understand that youre disappointed, and I sincerely apologise for the inconvenience caused. Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. This article was previously written by Matt Moffit. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. Membership to your club has been a nice experience so far in terms of relaxation and meeting new people. Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. hb```a`` While writing from his hometown of Perth, Brandon is always looking ahead for the next big trip to book with points. A Regus member`s ability to benefit from membership is compromised when Regus rents the same space to too many people. Find another option. They still continue to send invoices with no one responsible to be there to answer. How To Write Membership Cancellation Letter, Sample Character Reference Letter for Court DUI, Lease Termination Letter Template Format, Sample, & Example, Apology Letter Template to Mom/Mother Format, Sample & Example, How to Write a Letter Asking for Donations or Sponsorship, Sample Motivation Letter Template for Masters PDF & WORD [Doc], 4+ Free Sample Leave Request Email with Examples, 4+ Free Declaration Letter Template Format, Sample & Example. Updated. Article 2.4 states that Regus may, in its sole discretion, determine whether the conduct of a member is incompatible with normal desktop use. Transparency is fundamental to us and we always ensure that any concerns have been clarified before an agreement is signed. Thank you, Lorraine Brule Global Customer Service at Regus, THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Assistant Global Customer Service at Regus. She advised me to consult the Agreement, which I did. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. As a member, you join a thriving, collaborative community of like-minded professionals, with opportunities to make new connections wherever your business takes you. I tried a one-month subscription and it has been literally impossible to cancel. I signed a virtual office agreement only 2 days ago and after finding out i will have to pay 2 months in advance. They provided zero services to me but claimed their actions were justified because I had allegedly signed a business contract. If you have been overcharged, we would never refuse to refund the money; if a charge has been credited and there is a balance to refund then naturally we will refund it. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Its important to think of the business you are trying to end your term without proper notification. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. My experience working with Regus reflects the title of OP`s story: I would never sign a contract with them again, even if they nominally had the office space I needed. Offer expires 08/31/2014. We use dedicated people and clever technology to safeguard our platform. Sometimes they don't see my payments and kick me out of the system. As far as the payment is concerned, it has been made in full. She basically copied and pasted the same response she has given to other customers about the terms and agreement. Its an automated process. Ending your membership is a simple process: You should log into your Regus account and click on Accounts > Products > End Agreement. It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. From,Keefe Sellers666 Iaculis St.Woodruff SC 49854(468) 353-2641, To,Melvin Porter599 Curabitur Rd.Bandera South Dakota 54344. Global Customer Service at Regus, **BEWARE OF MANY HIDDEN CHARGES ON YOUR INVOICES! Fully equipped spaces for gatherings of any size. So when it"s important for them to sell you, there is a person to speak with. No problem, just. If you were to take direct space or a sublease you would also see these fees in your rent annually. Update: a big thanks to the Luton branch who actually decided to look into my account further. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. Turned up at 450 Bath Road, Heathrow. I stayed with regus for a few years, everything is good despite the high price until I decided to cancel Head of Customer Services. After speaking with her and reading the Agreement and Terms of Service, I understood that the Agreement would renew automatically (which, by law reverts to a month-to-month). You can join DragonPass without paying for a membership plan and then buy passes before you fly for individual lounges when you need them. Companies can ask for reviews via automatic invitations. Access thousands of coworking spaces by the day or for 5, 10, or unlimited days a month. I read all the negative reviews here and I agree A member of my team has contacted you directly to clarify this and please remember that information such as agreements and purchase confirmations can be access through the documents area of your online account. Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Wow, Hi Jane, Please log on to your online account and check that your phone number and email address are correct. Moreover, forthwith please remove my name from all the associated records too. Without further options, I contacted my credit card company and they put a stop on the payment. ", and they replied,"Please elaborate the reasoning a bit on why you wanted the contract early terminated. Assistant Global Customer Service at Regus. Ts and Cs apply. Platinum Plus costs about $300 more, but it really wasn't clear why. Then makes an excuse! Lorraine Brule Do you think the lease would end, with no consequences for Regus or the member? This does not apply to contract's renewal or expansion. Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. I would love to help further but havent been able to identify your account. Fancy a bit of a hack for lounge access? Please email me at Lorraine.brule@regus.com with your company name and details. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. Prices are subject to change and will vary depending on the specifically selected products and services. Best regards,Michelle SpireAssistant Global Customer Service at Regus. There is absolutely zero opportunity to engage with the corporate infrastructure. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. They are scammers, and incredibly dishonest. Do not use this scam company at all costs How do you update your credit card details? This was the most frustrating service that I ever experienced. In conclusion, careful when u sign with regus. We have tried speaking to the team at Luton and escalated this to their regional manager Erica but have not had any response. It took Regus about 3 weeks (12/19/21) to respond to my initial inquiry about this, and the response provided no clarity. Yes, with all coworking and private office bookings, you have unlimited use of the business lounge. So, I would like to request you to cancel my membership with you kindly. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! My name is Davis Patrick, and please consider this letter as official notice for the cancellation of my membership with your gym. And if you don't pay up they'll try to ruin your credit. 180 0 obj <> endobj You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. Assistant Global Customer Service at Regus, They no longer allow phone access for anything but Sales. Hi, is anyone aware if this is still valid and if any issues occurred? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from. Transparency is very important to us, and all services can be opted in/out through your online account. Hi Frank, Im sorry that you feel this way. You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Book on the day or in advance via the app. Michelle Spire The team behind BestLetterTemplate.com understands the importance of effective communication in today's professional world and strive to provide you with the tools you need to make a lasting impression. Regus helps businesses find and create the right workplace for their people. In a minute, I`ll illustrate this by showing you what specific actions Hannah took and what result she got (spoiler: she won!). Subject - Membership cancellation Dear {Name of the Recipient}, First paragraph - It should read your name, subscription or membership number, your address, and postal code and that you want to cancel your membership. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. No need to book in advance - just drop in to any of our thousands of locations in city centers, business parks, transport hubs, and service stations, worldwide. Deplorable behavior by Dr. Carrie Jaffe. Coffee/Tea - $35 per month I had expected to be required to pay for 3 months through 2/28/22. I have stopped all payments since then due to loss of job and relocation for school. I await their reply. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Guide to the DragonPass lounge membership program. If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency.
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